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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Maine
1 review
0 helpful votes
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Purchase
August 9, 2024

Purchasing process was easy
Delivery was quick
Would buy from again

Date of experience: July 30, 2024
Iowa
1 review
0 helpful votes
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Great experience -
August 9, 2024

Website made it easy to figure out what fender I needed! Easy to order and I like the way I was able to track it!

Date of experience: July 30, 2024
California
1 review
0 helpful votes
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Towing mirrors
August 9, 2024

While the mirrors seem to work as advertised your service was less than desired. I was told that the mirrors I ordered would be at my house on Monday 7/15 they did not arrive until after we left for our trip on 7/17. So that is why I am only giving 3 stars for this order.

Date of experience: July 30, 2024
Georgia
1 review
0 helpful votes
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Piece of cake to install
August 9, 2024

Purchased the eTrailer boat-trailer hitch for my 2001 Mastercraft 205V boat and trailer. The previous BoatBuddy hitch had lost a significant amount of vinyl in the latch mechanism. The instructions were helpful but it was a 'no brainer' on how to install it after removing the old unit. Adjustment to my boat was simple.

Date of experience: July 30, 2024
Missouri
1 review
0 helpful votes
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Awesome Customer Service
August 9, 2024

I ordered a wheel and tire for my utility trailer and screwed up the bolt pattern. They took the tire and wheel back without a restocking fee or even charging for shipping. I plan on using them every chance I get.

Date of experience: July 30, 2024
Illinois
1 review
0 helpful votes
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B&W 4th wheel hitch
August 9, 2024
Updated review

Arrived very quickly. No damage. Already picked up my new rv

Date of experience: July 30, 2024

Easy to find correct parts
June 21, 2023
Previous review

Easy to find correct parts

Date of experience: June 21, 2023
Connecticut
1 review
0 helpful votes
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No hassle transaction
August 9, 2024

Bought a brake controller from etrailer- absolutely seamless transaction. Recieved the shipment quickly and early at that, and the product was exactly what I needed. Etrailer helped me choose the correct product and followed up after to make sure it was recieved and as expected. Excellent purchase experience.

Date of experience: July 30, 2024
Ohio
1 review
0 helpful votes
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Mini countryman hitch
August 9, 2024

Easy to select correct hitch for vehicle. 10 minutes to install

Date of experience: July 30, 2024
District of Columbia
1 review
0 helpful votes
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Magnum 30,000 pound receiver
August 9, 2024

Installed a 30 K magnum hitch on a 2005 Ford F350 diesel Dually all parts and instructions were appropriate and helped with the install

Date of experience: July 30, 2024
Canada
1 review
0 helpful votes
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Dependable
August 9, 2024

I love etrailer.com! Videos and fit information is great, I know that whatever I order will fit my car guaranteed. No hassle and I don't consider anywhere else to fit out my car :)

Date of experience: July 30, 2024
Nebraska
1 review
0 helpful votes
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Springs
August 9, 2024

Everything went well. Great descriptions, and our order arrived on time.

Date of experience: July 30, 2024
California
1 review
0 helpful votes
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Another good choice
August 9, 2024

Seems to work for me, easy enough to shop and delivery is always great. Very pleased with overall shopping experience.

Date of experience: July 30, 2024
Missouri
1 review
0 helpful votes
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Great service
August 9, 2024

Ordering was very easy. The measurements in the product description took away any guesswork. (Replacement steps for my camper) The team members at Etrailer kept me informed by email as to the progress of my order and provided me with tracking information to track the location of my order. You folks deserve a pat on the back. Thanks again!

Date of experience: July 30, 2024
Arizona
1 review
0 helpful votes
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Exactly what the said!
August 9, 2024

Watched video and explained step by step. Looking forward to installing it myself!

Date of experience: July 30, 2024
Maine
1 review
0 helpful votes
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Great Experience!
August 9, 2024

I highly recommend this company and the product! The customer service was beyond compare and the jumbo wheels are just what we needed.

Date of experience: July 30, 2024
Texas
1 review
0 helpful votes
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Air Lifts airbag system
August 9, 2024

Shipping was outstanding. It was shipped in less than 3 hours. It arrived 3 days later.
I installed them 2 days later. I took my time and was completed in 4 hours. Definitely worth watching the video for installation.
No air leaks. I will update my review after I have completed a trip pulling my RV.
This is my second purchase with E Trailer.
The first was a front hitch for my truck.
Very satisfied to date with both service and product.
Thank you.

Date of experience: July 30, 2024
Iowa
1 review
0 helpful votes
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Don't like a pushy review
August 9, 2024

Products are fine, but the email that has a link to say "click here to confirm you got your order" to automatically lock you in to a review is a bit pushy

Date of experience: July 30, 2024
California
1 review
0 helpful votes
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Ford Edge Tow Wiring Harness
August 9, 2024

I had an issue with the hitch that I purchased and the support helped me fix it over the phone and emailed me a technical bulletin for the issue. Great job.

The installation video was vary helpful and informative. It could use an update on how to route the connection harness to the receiver/trailer.

Date of experience: July 30, 2024
Canada
1 review
0 helpful votes
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Just perfect.
August 9, 2024

Everything is perfect and delivered in perfect condition.

Date of experience: July 30, 2024
Texas
2 reviews
0 helpful votes
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Quick, easy and affordable
August 9, 2024
Updated review

Good price, good packaging and fast shipping
I will deal with them again.

Date of experience: July 30, 2024

No complaints Easy to use
February 29, 2024
Previous review

No complaints
Easy to use

Date of experience: February 29, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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