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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Website made it easy to figure out what fender I needed! Easy to order and I like the way I was able to track it!
While the mirrors seem to work as advertised your service was less than desired. I was told that the mirrors I ordered would be at my house on Monday 7/15 they did not arrive until after we left for our trip on 7/17. So that is why I am only giving 3 stars for this order.
Purchased the eTrailer boat-trailer hitch for my 2001 Mastercraft 205V boat and trailer. The previous BoatBuddy hitch had lost a significant amount of vinyl in the latch mechanism. The instructions were helpful but it was a 'no brainer' on how to install it after removing the old unit. Adjustment to my boat was simple.
I ordered a wheel and tire for my utility trailer and screwed up the bolt pattern. They took the tire and wheel back without a restocking fee or even charging for shipping. I plan on using them every chance I get.
Arrived very quickly. No damage. Already picked up my new rv
Bought a brake controller from etrailer- absolutely seamless transaction. Recieved the shipment quickly and early at that, and the product was exactly what I needed. Etrailer helped me choose the correct product and followed up after to make sure it was recieved and as expected. Excellent purchase experience.
Installed a 30 K magnum hitch on a 2005 Ford F350 diesel Dually all parts and instructions were appropriate and helped with the install
I love etrailer.com! Videos and fit information is great, I know that whatever I order will fit my car guaranteed. No hassle and I don't consider anywhere else to fit out my car :)
Seems to work for me, easy enough to shop and delivery is always great. Very pleased with overall shopping experience.
Ordering was very easy. The measurements in the product description took away any guesswork. (Replacement steps for my camper) The team members at Etrailer kept me informed by email as to the progress of my order and provided me with tracking information to track the location of my order. You folks deserve a pat on the back. Thanks again!
Watched video and explained step by step. Looking forward to installing it myself!
I highly recommend this company and the product! The customer service was beyond compare and the jumbo wheels are just what we needed.
Shipping was outstanding. It was shipped in less than 3 hours. It arrived 3 days later.
I installed them 2 days later. I took my time and was completed in 4 hours. Definitely worth watching the video for installation.
No air leaks. I will update my review after I have completed a trip pulling my RV.
This is my second purchase with E Trailer.
The first was a front hitch for my truck.
Very satisfied to date with both service and product.
Thank you.
Products are fine, but the email that has a link to say "click here to confirm you got your order" to automatically lock you in to a review is a bit pushy
I had an issue with the hitch that I purchased and the support helped me fix it over the phone and emailed me a technical bulletin for the issue. Great job.
The installation video was vary helpful and informative. It could use an update on how to route the connection harness to the receiver/trailer.
Good price, good packaging and fast shipping
I will deal with them again.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

