Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordered the replacement fan remote for my parents & it worked perfectly!
Very good experience. All the resources (videos, specs, Q&A) are really helpful in making my purchasing decisions.
Shipped well, quickly! Box slightly damaged, not major. Aligned and bolted up perfectly with the help of a regular car Jack for added stability. Tight working space on left side, but you can do it patiently with a box wrench. Followed the Utube video for hooking up electrical. All in 3hrs total.
The item I ordered fit perfectly. Description was spot on. Fast shipping! Great communication with up to date progress on order status.
Order from before. Can usually find what I need and have confidence in ordering again. Solar panel installed and working perfectly on my trailer. No longer have to worry about batteries being drained.
Order before and glad I can find needed/quality parts, especially for older horse trailers.
I had to retro-fit the hinge as the arms were not long enough to reach door frame.
I found what I needed and it was delivered as outlined! That's a big deal nowadays!
Our awning broke during a storm while on vacation hundreds of miles from home. E-trailer helped us match the part needed and overnighted it to us at the campground. They saved our vacation
Great customer service reps when my first item was damaged in shipment
I bought a new car and needed information on what roof rack I would need in order to mount my existing Hullavator Kayak carrier. Bud gave me detailed information and was very helpful in getting the correct rack. When I mounted my kayak carrier one of the cross bars of the Hullavator was bent and did not release easily. I ordered a new cross bar from etrailer (the only company I could find that had this spare part!), and it was delivered promptly with a surprisingly low shipping charge, ~$4.
I made a mistake on my first order and got the wrong size wheel, when I called to return it the lady I spoke with was very helpful in the return process and with helping me get the right size. Shipping was fast, thank you.
Easy to use website and seamless ordering process. Order delivered promptly.
Excellent part selection process by exact vehicle, tractor supply, home depot, American truck, et al not so easy to find exact part
Trailer hitch fit into place easy. My only suggestion is that unless it is a brand new car, have a wire brush on hand to clean out the rusted bolts that are welded to the car frame. It would be a great product suggestion, hint hint
Quick and easy! Ordering was easy, all information was easy to find, received hitch quickly!
Easy ordering process. Shipped and arrived as stated. Shipping packaging is second to none. Thank you.
I received the rack on time and the shipping box was sealed but beat up that is typical from UPS. I was surprised that all of the boxes inside for my rack were opened and that is poor packaging. In the end the rack was fine.
Easy peasy, lemon squeezy.
I bought this because I go off roading and where I'm from you need stickers, not on my baby. I bought this hitch plug then bought a plate to bolt to it to hold the stickers. Now I can add a locking hitch pin and they are semi-attached to my vehicle. When the day is done I disconnect and remove it. Then attach the trailer hitch and hook up the camper and I'm out of here till next weekend. Service was great shipping was fast.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

