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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143
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54,202 reviews

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Florida
2 reviews
0 helpful votes
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Ceiling Fan Remote Replacement
August 9, 2024

Ordered the replacement fan remote for my parents & it worked perfectly!

Date of experience: July 30, 2024
Maryland
1 review
0 helpful votes
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Very good experience. All the resources (videos, specs, Q&A) are really helpful in making my purchasing decisions.

Date of experience: July 30, 2024
Texas
1 review
0 helpful votes
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Easy to find what I needed, instruction video is very helpful, price competitive, and fast delivery, what better combo can you ask for

Date of experience: July 30, 2024
Rhode Island
1 review
0 helpful votes
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Easiest hitch install ever!
August 9, 2024

Shipped well, quickly! Box slightly damaged, not major. Aligned and bolted up perfectly with the help of a regular car Jack for added stability. Tight working space on left side, but you can do it patiently with a box wrench. Followed the Utube video for hooking up electrical. All in 3hrs total.

Date of experience: July 30, 2024
Sweden
1 review
0 helpful votes
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Fast shipping, great communication
August 9, 2024

The item I ordered fit perfectly. Description was spot on. Fast shipping! Great communication with up to date progress on order status.

Date of experience: July 30, 2024
Florida
1 review
0 helpful votes
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Quality products, quick delivery
August 9, 2024
Updated review

Order from before. Can usually find what I need and have confidence in ordering again. Solar panel installed and working perfectly on my trailer. No longer have to worry about batteries being drained.

Date of experience: July 30, 2024

Prompt delivery and quality products
February 21, 2024
Previous review

Order before and glad I can find needed/quality parts, especially for older horse trailers.

Date of experience: February 21, 2024
Wisconsin
1 review
0 helpful votes
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RV Entry Door 6 leaf hinge
August 9, 2024

I had to retro-fit the hinge as the arms were not long enough to reach door frame.

Date of experience: July 30, 2024
Texas
1 review
0 helpful votes
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Good Service
August 9, 2024

I found what I needed and it was delivered as outlined! That's a big deal nowadays!

Date of experience: July 30, 2024
Georgia
1 review
0 helpful votes
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SAVED US ON VACATION
August 9, 2024

Our awning broke during a storm while on vacation hundreds of miles from home. E-trailer helped us match the part needed and overnighted it to us at the campground. They saved our vacation

Date of experience: July 30, 2024
New York
1 review
0 helpful votes
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Little hiccup fixed fast
August 9, 2024

Great customer service reps when my first item was damaged in shipment

Date of experience: July 30, 2024
Iowa
1 review
0 helpful votes
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Equalizer weight dist
August 9, 2024

Product seems well but packaging could use a lot of improvement

Date of experience: July 30, 2024
Massachusetts
1 review
0 helpful votes
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I bought a new car and needed information on what roof rack I would need in order to mount my existing Hullavator Kayak carrier. Bud gave me detailed information and was very helpful in getting the correct rack. When I mounted my kayak carrier one of the cross bars of the Hullavator was bent and did not release easily. I ordered a new cross bar from etrailer (the only company I could find that had this spare part!), and it was delivered promptly with a surprisingly low shipping charge, ~$4.

Date of experience: July 30, 2024
Tennessee
1 review
0 helpful votes
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Great customer service
August 9, 2024

I made a mistake on my first order and got the wrong size wheel, when I called to return it the lady I spoke with was very helpful in the return process and with helping me get the right size. Shipping was fast, thank you.

Date of experience: July 30, 2024
Virginia
1 review
0 helpful votes
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Great experience
August 9, 2024

Easy to use website and seamless ordering process. Order delivered promptly.

Date of experience: July 30, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent part selection process by exact vehicle, tractor supply, home depot, American truck, et al not so easy to find exact part

Date of experience: July 30, 2024
Virginia
1 review
0 helpful votes
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Trailer hitch fit into place easy. My only suggestion is that unless it is a brand new car, have a wire brush on hand to clean out the rusted bolts that are welded to the car frame. It would be a great product suggestion, hint hint

Date of experience: July 30, 2024
Pennsylvania
1 review
0 helpful votes
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Best price and great service!
August 9, 2024

Quick and easy! Ordering was easy, all information was easy to find, received hitch quickly!

Date of experience: July 30, 2024
Georgia
1 review
0 helpful votes
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Quality shipping experience.
August 9, 2024

Easy ordering process. Shipped and arrived as stated. Shipping packaging is second to none. Thank you.

Date of experience: July 30, 2024
Pennsylvania
1 review
0 helpful votes
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I received the rack on time and the shipping box was sealed but beat up that is typical from UPS. I was surprised that all of the boxes inside for my rack were opened and that is poor packaging. In the end the rack was fine.

Date of experience: July 30, 2024
Michigan
1 review
0 helpful votes
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Just what I needed
August 9, 2024
Updated review

Easy peasy, lemon squeezy.
I bought this because I go off roading and where I'm from you need stickers, not on my baby. I bought this hitch plug then bought a plate to bolt to it to hold the stickers. Now I can add a locking hitch pin and they are semi-attached to my vehicle. When the day is done I disconnect and remove it. Then attach the trailer hitch and hook up the camper and I'm out of here till next weekend. Service was great shipping was fast.

Date of experience: July 30, 2024

Easy peasy lemon squeezy
August 1, 2024
Previous review

Easy peasy lemon squeezy

Date of experience: July 22, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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