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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Product fit just like advertised. Mirrors look great came packaged well.
As noted, it's not an easy install if this it is the first time you've ever attempted anything similar. But it's also not bad if you've done similar work in a cramped space in a car. Hitch worked as expected so I'm very happy.
2023 Hyundai Santa fe
Trailer hitch receiver: easy 6 bolt process - looks great.
Wiring harness - easy plug in process
Curt mounting bracket - insert swear words here, this took the most time and required me to open the bracket and still not quite right, I like the looks but the harness does not easily slide in and stay in place.
Ordered what I needed,in stock,arrived correctly, haven't install yet
The coupler is arrived exactly as we expect meaning exactly as the quality explained on the web site.
Also the order as been delivery very fast and we would buy again when that will be necessary.
Easy ordering process. Used the chat function to get a feel for an option with my truck and the rep helped me do that!
The Item shipped promptly and I was kept well informed of the process.
High quality fast shipping, easy to install. Took less than an hour and 3 tools just make sure you have a breaker bar the bolts on the bumper were very hard to get off.
Etrailer made it easy to find and purchase the perfect trailer brake for my pickup.
Shipping is quick, delivery is seamless, quality looks good too.
It all worked out due to personal care and contact with good communication
Very easy to navigate the site. Good price, good product and fast delivery.
The hitches arrived really quick. There was damage two both hitches I bought when they arrived at my home. The customer service was great. They helped me out on getting the item returned and were very professional. I would buy from etrailer.com again.
This company rocks. I ordered a trailer hitch and trailer wiring for an older vehicle. The company said it's was no drilling and bolt on for the hitch and painless plug in wiring. Both were as advertised and they fit great and preformed as advertised. I would recommend this company to anyone. Nice for older vehicles to have such options. Thanks ETrailer
I love shopping here. I will keep coming back. Great prices and a huge inventory
Great quality product and excellent service. Highly recommend.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members