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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Florida
1 review
0 helpful votes
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Awesome company
August 11, 2024

They have every instruction to get the job done with video and written details.

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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Very pleasant to work with
August 11, 2024

Awesome and easy to find the correct tow plate and accessories to complete the task

Date of experience: August 1, 2024
Texas
1 review
0 helpful votes
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Trailer Tires
August 11, 2024

These tires met my expectations of replacing my old tires with the same quality.

Date of experience: August 1, 2024
New York
1 review
0 helpful votes
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Tonneau cover velcro strips
August 11, 2024

The ordering process was easy. The product was delivered on the date etrailer promised. The product delivered was exactly as stated on the website and the install was easy. Great job etrailer.

Date of experience: August 1, 2024
Washington
2 reviews
0 helpful votes
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Good
August 11, 2024

Got here on time good price no issues with this part at least service was good

Date of experience: August 1, 2024
Italy
1 review
0 helpful votes
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Fantastic customer service
August 11, 2024

Very helpful and knowledgeable customer service. Went above and beyond to be helpful and make sure I got the product that fit my truck properly.

Date of experience: August 1, 2024
Pennsylvania
1 review
0 helpful votes
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Customer education
August 11, 2024

I had an experience. Perhaps a senior moment. I Mixed up order numbers and claimed I did not receive that order. Only to find out the order I was looking for had not yet been ordered. This order, the one I questioned, was received. Thank you for your patience.

Date of experience: August 1, 2024
North Dakota
1 review
0 helpful votes
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Large selection and fast shipping
August 11, 2024

Was looking for folding bench system for my cargo trailer and Etrailer had what I was looking for and at a reasonable price and fast shipping. They have a large selection of accessories for the e-track system also. Thank you Etrailer.

Date of experience: August 1, 2024
Florida
1 review
0 helpful votes
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Great to work with
August 11, 2024

Used you guys for jetski trailer tires and now my new audi q5. Love the simple videos and honest scores on installing

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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Satisfied with purchase
August 11, 2024

Order for 2020 Subaru Legacy. Fast delivery and good quality product.

Date of experience: July 31, 2024
California
1 review
0 helpful votes
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Poor Packaging
August 11, 2024

I purchased 4 12" rv electric backing plates. The Box was flimsy and very beat up. Extra tape was added at one of their stops. Some of the backing plates were rubbing against each other. I feel like for a $350. Purchase there could have been more care taken in boxing them up. They are semi -fragile. Very unexceptible packaging.

Date of experience: July 31, 2024
Arizona
2 reviews
0 helpful votes
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Firestone air bags
August 11, 2024

I received my Firestone airbags in a timely manner & was quite pleased with the product.

Date of experience: July 31, 2024
Florida
1 review
0 helpful votes
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Running lights for RV
August 11, 2024

I found what I needed. I t looks to be a good or exact fit and delivery was fast

Date of experience: July 31, 2024
Massachusetts
1 review
0 helpful votes
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Just what I needed!
August 11, 2024

I didn't have too many options because I've a 1 1/4 hitch, so I was fortunate to find this one. It was very easy to assemble, and now that I've tried it on a camping trip, it's robust, I can attest to its sturdiness and that it's very much fit for purpose. I was a little concerned about it wiggling and possibly making a noice in the hitch, but I had no issues with it. I'm very happy with this purchase.

Date of experience: July 31, 2024
Colorado
2 reviews
0 helpful votes
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Fast shipping and good communication. Thanks a lot I'll come back

Date of experience: July 31, 2024
Pennsylvania
1 review
0 helpful votes
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Everyone was great. The item shipped the day it was ordered and arrived on schedule.

Date of experience: July 31, 2024
Georgia
1 review
0 helpful votes
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Easy to find the proper part that you need and make sure it is a proper fit.

Date of experience: July 31, 2024
California
1 review
0 helpful votes
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Great Experience
August 11, 2024

Received my parts quickly. Just what I ordered. They were reasonably priced.

Date of experience: July 31, 2024
California
1 review
0 helpful votes
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Well Oiled Machine
August 11, 2024

From researching options trough help with installs, I've never seen as comprehensively helpful, smooth buying experience as I have each time I have purchased from e-trailer. My recent experience buying Chevy Colorado specific towing mirrors was no exception - smooth, fast, and a product hard to find in other places. Kudos all around.

Date of experience: July 31, 2024
Ohio
1 review
0 helpful votes
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Ower
August 11, 2024

Great service nice people to work with with good prices fast turnaround

Date of experience: July 31, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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