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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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I was looking for a replacement brake hub and drum assembly for a Reliable Engineering 7k axle, and E-Trailer had the correct one. Very good market coverage.
Heavy item was packed poorly, box was destroyed when it got here.
Nice and easy everything seems fine need to install but looks like everything will work fine.
The website made it very easy to order (it described each winch very good) and it shipped and arrived very wuick
Purchased the Furrion ac to replace an older unit with a loud fan noise. The new Furrion has been installed for 3 weeks now and continues to freeze up and leak inside the camper. Called etrailer and was referred to the manufacturer. Manufacture keeps having me trouble shoot it but we are accomplishing nothing.
Stay away from Furrion.
Everything fit perfectly like say in the description or video i would buy again for etrailer
They website makes finding the right product for your car easy, prices are also excellent as well as product variety. Then you get an order confirmation from a customer service person that handles the order from start to finish. I didn't require any assistance but I thought that was a nice touch. Fast shipping too. I highly recommend this company!
The hitch arrived promptly and the instructions were easy to follow.
Loved that the website tells you if it will fit your vehicle and actually be accurate. Quick and smooth delivery.
Wow lot's of options...great! Very pleased with my new hitch.
Product was as described. Website and checkout were easy to navigate
Installation was easy, all the holes lined up and it fit my vehicle with no problem. Just out of curiosity I timed it to see how long it would take to install. From start to tightening the last bolt it took 22 minutes. Trimming the vehicle plastic and re-installing took another 23 minutes but we got distracted so that was probably longer than it should have taken. It was my son and I installing it on a Highlander and we have a 2 post lift which made it easier as well. If we had to lay on the garage floor it would have taken longer. I only gave it 4 stars because it was scuffed up because of the poor packaging, it was thrown in a cardboard box with not much to protect it and the black paint is missing in a visible location.
It was very easy to browse and select the pieces I needed. I could search by category or do a word search. When you are trying to find something that you may never have seen before it was easy to do with the pictures and descriptions.
Product came in a timely manner. It was one item a maybe weight 2 oz and a very small overall size. Maybe consider a different shipper at a better rate.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members