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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Seems like a great coupler. Now to try and make this coupler work with my 'not standard trailer".
Packaging however needs to be done much better to expect heavy items to make their destination without breaking out of the box.
I think this coupler may deserve 5 Stars, and I may update that later as I am able to make this coupler work.
Seem to be a quality product, but when I went to go install it, the welds were fairly cheap. I had to rewelds some of the tabs. That hold the rack in the upright position. They broke off very easily during installation. Outside of that, a very nice heavy duty rack.
Every thing in the description is on point. Direct bolt in and tucked under the pickup nicely. Very pleased with my purchase! I highly recommend!
Great product. Fast and free shipping. Definitely my goto place for trailer parts.
Bought a trailer wiring harness for EV9. Works great. It took some work to run an electric line all the way from the 12v battery in the front, but that's understandable. Happy with it
Ordering from e trailer has been a great experience. We needed a hitch for our SUV to take our kids camping. We ordered last minute and it came quickly and it was easy to put on.
I spaced and cut the strip for both at the same time using the set I chose for the rear as a guide. When placing the front I realized that the front of the raised rail is wider than the rear by about an inch and had to taken additional measurements to fit correctly. Luckily there was plenty of extra rubber to fill the gap between the feet. Bars feel sturdy and look like an OEM part on the vehicle. ~2020 GMC Acadia AT4
Great help getting the wheels delivered to a remote location!
Good service, description, fast delivery. Would recommend
Order and shipped by e trailer fast, usps delayed it, but came eventually. But good communication during delay
Good product, wanted more than 4 straps. Appears to work well. Box was very beat up during shipping.
Stay maga, thes libs are outa control. This is not the America i grew up in. A vote for the left is a vote thatll destroy this country to its extinction!
The website helped me ensure that I was purchasing the correct items to flat tow my 2020 Jeep Wrangler… but since I was ordering the Ready Brute Elite 2 tow bar I had questions and needed support. When I called, I was able to discuss my situation and confirmed the parts needed to complete my system.
The ordering was simplistic. Easy, no hassle of paperwork, received the hitch as promised. CS follow up is superb!
Usually good priced and delivery good products great customer service
Good service, good products, good people, good night, good morning, good day, good times, good grief
Great demonstration video...helped me to have confidence that this was the right product for me.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members