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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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I needs to replace an LED reading light in my 3 year old trailer. Although listed in my dealers parts catalogue, my dealer told me the light had been "discontinued."
After doing a more in depth internet search, I found the light on a number of American parts stores websites (I live in Canada), the shipping and customs/duty fees being quoted were prohibitive. ETrailer had the part at a very competitive price and when I entered the delivery address, the standard basic USPS price was quoted…but no additional customs/brokerage fees were listed. I thought they might show up later in the checkout process, but the never did. I was very pleasant surprised.
The online tracking from trailer was also very detailed and I knew exactly were my part was at any given time. Not only that, but at approximately the delivery date, I received a follow up email to confirm whether or not I had received my part. This is excellent customer service.
When the part arrived, it was well packaged and exactly the part (like-for-like) I needed.
The whole experience was good. The site was easy to use and the purchasing was straightforward through confirmation.
We are happy with this upgrade to our RV. It was a bit frustrating trying to work with them on the correct size bolts that we needed rather than the ones they sent to us but overall it was a good purchase.
The videos are helpful! The one for my specific Subaru Outback with dual exhaust wasn't available though. It is a new Subaru Outback XT though.
Trailer parts arrived quick and was what we needed to replace Gaye water handle
Fast, great communication and the perfect part thanks! Will shop here again!
Great products always have what I need helpful when I buy wrong product easy to send back and replace
I love the communication we got on our order. It was step by step communication from start to finish with names of people handling the order. The Furrion arrived in a timely manner. Will definitely be using E-Trailer for any of our future needs
Trailer brake controller was easy to install and setup. Works great!
My order was shipped the same day I placed my order. And they answered all my Concerns quickly.
Etrailer is the first place I go to find repair and upgrade parts for all my trailers. Never had a bad experience.
Easy site navigation. Helpful reviews and q&a. Quick shipping and good communication.
Just what I needed.
All the information that etrailer offers to make sure you are getting the right product for your application is always a plus!
Our Frigidaire m/c failed while at Yellowstone. Not a prayer for repair, so ordered new with 3 day delivery. Exact replacement and works great. Manufacture date of 12/21 for 7/24 delivery is old stock.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

