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etrailer

3.4

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Canada
1 review
0 helpful votes
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Found a "hard to find" item
August 14, 2024

I needs to replace an LED reading light in my 3 year old trailer. Although listed in my dealers parts catalogue, my dealer told me the light had been "discontinued."

After doing a more in depth internet search, I found the light on a number of American parts stores websites (I live in Canada), the shipping and customs/duty fees being quoted were prohibitive. ETrailer had the part at a very competitive price and when I entered the delivery address, the standard basic USPS price was quoted…but no additional customs/brokerage fees were listed. I thought they might show up later in the checkout process, but the never did. I was very pleasant surprised.

The online tracking from trailer was also very detailed and I knew exactly were my part was at any given time. Not only that, but at approximately the delivery date, I received a follow up email to confirm whether or not I had received my part. This is excellent customer service.

When the part arrived, it was well packaged and exactly the part (like-for-like) I needed.

Date of experience: August 4, 2024
Michigan
1 review
0 helpful votes
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Good stuff
August 14, 2024

Great experience and quality goods. Arrived in a timely fashion.

Date of experience: August 4, 2024
Nevada
1 review
0 helpful votes
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Purchase experience
August 14, 2024

The whole experience was good. The site was easy to use and the purchasing was straightforward through confirmation.

Date of experience: August 4, 2024
Pennsylvania
1 review
0 helpful votes
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Good Purchase
August 14, 2024

We are happy with this upgrade to our RV. It was a bit frustrating trying to work with them on the correct size bolts that we needed rather than the ones they sent to us but overall it was a good purchase.

Date of experience: August 4, 2024
Missouri
1 review
0 helpful votes
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Repeat customer
August 14, 2024

Always prompt shipping and correct products and great communication

Date of experience: August 4, 2024
Tennessee
1 review
0 helpful votes
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Nice
August 14, 2024

Great replacement runs and tires for my old trailer. Very pleased

Date of experience: August 4, 2024
Wisconsin
1 review
0 helpful votes
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Great product, needs updated video
August 14, 2024

The videos are helpful! The one for my specific Subaru Outback with dual exhaust wasn't available though. It is a new Subaru Outback XT though.

Date of experience: August 4, 2024
Montana
1 review
0 helpful votes
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Prompt service
August 14, 2024

Trailer parts arrived quick and was what we needed to replace Gaye water handle

Date of experience: August 4, 2024
Wyoming
2 reviews
0 helpful votes
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Fast shipping!
August 14, 2024

Fast, great communication and the perfect part thanks! Will shop here again!

Date of experience: August 4, 2024
Mississippi
1 review
0 helpful votes
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Great customer service
August 14, 2024

Will be making all of my future rack purchases from etrailer

Date of experience: August 4, 2024
Arizona
1 review
0 helpful votes
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Great company
August 14, 2024

Great products always have what I need helpful when I buy wrong product easy to send back and replace

Date of experience: August 4, 2024
Oklahoma
1 review
0 helpful votes
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Great customer service
August 14, 2024

I love the communication we got on our order. It was step by step communication from start to finish with names of people handling the order. The Furrion arrived in a timely manner. Will definitely be using E-Trailer for any of our future needs

Date of experience: August 4, 2024
Wisconsin
1 review
0 helpful votes
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Trailer brake control
August 14, 2024

Trailer brake controller was easy to install and setup. Works great!

Date of experience: August 4, 2024
Canada
1 review
0 helpful votes
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Great price and place to order from.
August 14, 2024

My order was shipped the same day I placed my order. And they answered all my Concerns quickly.

Date of experience: August 4, 2024
Minnesota
1 review
0 helpful votes
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They always have what I need.
August 14, 2024

Etrailer is the first place I go to find repair and upgrade parts for all my trailers. Never had a bad experience.

Date of experience: August 4, 2024
Arizona
1 review
0 helpful votes
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Just what I needed
August 14, 2024

Easy site navigation. Helpful reviews and q&a. Quick shipping and good communication.

Just what I needed.

Date of experience: August 4, 2024
North Carolina
1 review
0 helpful votes
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Great
August 14, 2024

This is my second one that I have purchased and they work great

Date of experience: August 4, 2024
Maryland
1 review
0 helpful votes
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As described
August 14, 2024

Worked perfectly for generator trailer slide thank you!

Date of experience: August 4, 2024
New Mexico
1 review
0 helpful votes
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All the information that etrailer offers to make sure you are getting the right product for your application is always a plus!

Date of experience: August 4, 2024
Alaska
1 review
0 helpful votes
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New microwave/convection oven
August 14, 2024

Our Frigidaire m/c failed while at Yellowstone. Not a prayer for repair, so ordered new with 3 day delivery. Exact replacement and works great. Manufacture date of 12/21 for 7/24 delivery is old stock.

Date of experience: August 4, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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