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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The site was easy to use! You had what I wanted for a good price. Delivery was speedy.
Items ordered was received in a timely manner and without delay. No damages or issues.
Kept showing cart empty. Had to order on phone instead of laptop
They had an item that I wanted for a price that seemed reasonable, so I ordered the item. A few days later a package arrived with what I wanted.
Never a problem with my orders. Kept me me current on the status and shipping. Not any issues with returns if needed. A simple process and the prices are very reasonable. I'll continue to be a customer.
Helped me get the item I needed, sent it in a timely manner.price was terrific and online introductions helped in my decision
The only problem I have with the unit is that the fan kept rubbing on the inside of the casing. The hookup was easy.
Needed some replacement pieces for my (very) old Thule hitch bike rack. Searching around a bit on etrailer.com helped me find exactly what I needed. Got a few more years left! Once it goes I know where to go to buy a brand new upgraded rack!
Will be ordering from trailer again. Everything worked out great
Shipping on the wiring kit and hitch was fast. Both, the wiring kit and hitch were perfect fits for my vehicle. The how to video on the installation of the wiring kit showed exactly where the kit tied into the vehicle wiring harness
Easy to order, delivery was fast. Very nice replacement brakes and backing plates.
Hind sight I should have purchased the 7/16 hardware. But all good.
It was easy to determine the bearings and grease seals needed from the info available and I feel better knowing the China bearings are replaced with American made Timken bearings.
Part didn't fit so I sent it back for a refund minus my shipping costs
I have always found the parts I need for Towing and RV supplies.
Low wait times on the phone, Good written documentation. Good educational material.
Easy, fast and efficient.
This requirement to add 50 characters is ruining my experience.
Despite my package being 2 weeks late, etrailer was responsive, apologetic and worked with me by providing a discount to make up for the inconvenience. I was supposed to have the order by Friday (placed on Wed). Didn't show up until 2 Tuesdays later.
Got the right parts and in a timely manner...called customer service to verify hubs were the correct size for the spindles I bought...she confirmed and I just had to work the hub bearings a little more to get them on. But, had to purchase castle nuts after I rechecked the box and didn't find any. Luckily, local vendor had them in stock.
Installed hitch on a 2016 Mazda CX5, followed the video on this page: https://www.etrailer.com/tv-install-etrailer-class-3-trailer-hitch-receiver-2016-mazda-cx-5-e*******.aspx Knew exactly what to expect and did not run into any issues.
Called and received the correct information and guidance for my order..
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members