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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Ordering was easy. Delivery was quick. Fastest delivery of all options.
Súper buena una estructura de trabajo súper eficiente y capas para brindar el cerbicio que ofrecen
Good heavy duty jeep tailgate hinges, works like they supposed to picked and shipped fast from warehouse but USPS was slow on delivery not trailer fault next time I ordered I will use another shipping method
I'm not in a huge hurry to install this thing, nobody wants to tear the $#*! end of a 70,000 car but I will be happy when I'm done. It will make my BMW much more useful for a third of what the stealership would charge
Hitch arrived on time and I had it installed professionally by the company Etrailer recommended. Thank you for your service and help. Coach Cap
Unfortunately I had to return the hitch lock. The pin was too short. I did chat with Mike hoping to find an alternative, but we didn't find an option at this time.
Very knowledgeable about what I was needing and I received it fast as we going on vacation
Received my order quickly and with frequent updates. Product was just what I ordered and in good shape.
So good, it made me feel like I was in heaven. If I could kiss them, I wouldn't because that is weird
Installed easily with me and my son. Fits like it should. I like that it does not stick out past the bumper.
I have always been very satisfied with etrailer products. The camera I bought for the RV was off the chart ridiculous. Customer service helped with this issue. After explaining to the installer it's a simple 12 V and ground connection, the price reduced to half. This 77 yr. Old lady was standing my ground.
My package was delivered quickly, but the box was heavily damaged and a piece was missing. Etrailer responded quickly and had the missing piece shipped out the same day. Very good customer service!
Purchased this carrier based upon the site reviews and comments. Product is exactly as described. Installation was simple. This is one of this items that you buy and hope you will never need. So far, very pleased with the product and service from e-trailer.
Easy to find the needed items and checkout was smooth.
The detail regarding the product was accurate and sufficiently detailed to allow my decision to purchase to proceed without getting others involved. Price was fair and delivery was prompt.
E-trailer has lots of options and ordering parts was easy. Have good shipping prices. Fast shipping!
Easy website to use and good follow up emails that seemed honest and sincere.
Trailer hitch was laughably packaged and completely torn out of the box on arrival and all scratched and dented. They gave me $25 back as a "sorry."
I ordered an item that was back ordered but it was shipped quick to my surprise. When I received the item it was not the model number I received. After researching the difference between what I ordered and what was received I found that the model number received will do what I needed it to. I not satisfied with what etrail had done but since every place on the internet showed the item I ordered on backordered and the need of the item I have made it work out. This isn't the first issue I've had with etrailer and might look at other vendors in the future.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

