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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Georgia
1 review
0 helpful votes
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Nice
August 14, 2024

Easy install on my truck. This is pretty damn stupid that I'm being forced to leave a review that has to be a certain length

Date of experience: August 4, 2024
Georgia
1 review
0 helpful votes
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Great experience
August 14, 2024

Ordering was easy. Delivery was quick. Fastest delivery of all options.

Date of experience: August 4, 2024
Florida
1 review
0 helpful votes
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Perfecto el servicio
August 14, 2024

Súper buena una estructura de trabajo súper eficiente y capas para brindar el cerbicio que ofrecen

Date of experience: August 4, 2024
Texas
1 review
0 helpful votes
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Jeep hinges
August 14, 2024

Good heavy duty jeep tailgate hinges, works like they supposed to picked and shipped fast from warehouse but USPS was slow on delivery not trailer fault next time I ordered I will use another shipping method

Date of experience: August 4, 2024
North Carolina
1 review
0 helpful votes
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Item arrived in perfect condition
August 14, 2024

I'm not in a huge hurry to install this thing, nobody wants to tear the $#*! end of a 70,000 car but I will be happy when I'm done. It will make my BMW much more useful for a third of what the stealership would charge

Date of experience: August 4, 2024
Florida
1 review
0 helpful votes
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Very Pleased
August 14, 2024

Hitch arrived on time and I had it installed professionally by the company Etrailer recommended. Thank you for your service and help. Coach Cap

Date of experience: August 4, 2024
Washington
1 review
0 helpful votes
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Malone Hitch Lock
August 14, 2024

Unfortunately I had to return the hitch lock. The pin was too short. I did chat with Mike hoping to find an alternative, but we didn't find an option at this time.

Date of experience: August 4, 2024
Oregon
1 review
0 helpful votes
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Great parts
August 14, 2024

Got the right part in a nice quick delivery, very happy with it

Date of experience: August 4, 2024
Missouri
1 review
0 helpful votes
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Great service to talk to
August 14, 2024

Very knowledgeable about what I was needing and I received it fast as we going on vacation

Date of experience: August 4, 2024
Washington
1 review
0 helpful votes
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Fast, easy, connected.
August 14, 2024

Received my order quickly and with frequent updates. Product was just what I ordered and in good shape.

Date of experience: August 4, 2024
Ohio
2 reviews
0 helpful votes
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They done good.
August 14, 2024

So good, it made me feel like I was in heaven. If I could kiss them, I wouldn't because that is weird

Date of experience: August 4, 2024
West Virginia
1 review
0 helpful votes
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Installed easily with me and my son. Fits like it should. I like that it does not stick out past the bumper.

Date of experience: August 4, 2024
Colorado
1 review
0 helpful votes
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Check installation price
August 14, 2024

I have always been very satisfied with etrailer products. The camera I bought for the RV was off the chart ridiculous. Customer service helped with this issue. After explaining to the installer it's a simple 12 V and ground connection, the price reduced to half. This 77 yr. Old lady was standing my ground.

Date of experience: August 4, 2024
Tennessee
1 review
0 helpful votes
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Good customer service
August 14, 2024

My package was delivered quickly, but the box was heavily damaged and a piece was missing. Etrailer responded quickly and had the missing piece shipped out the same day. Very good customer service!

Date of experience: August 4, 2024
Tennessee
1 review
0 helpful votes
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Spare tire carrier for Class C RV
August 14, 2024
Updated review

Purchased this carrier based upon the site reviews and comments. Product is exactly as described. Installation was simple. This is one of this items that you buy and hope you will never need. So far, very pleased with the product and service from e-trailer.

Date of experience: August 4, 2024

Easy to find the needed items and checkout was smooth
June 2, 2023
Previous review

Easy to find the needed items and checkout was smooth.

Date of experience: June 2, 2023
New Jersey
1 review
0 helpful votes
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The detail regarding the product was accurate and sufficiently detailed to allow my decision to purchase to proceed without getting others involved. Price was fair and delivery was prompt.

Date of experience: August 4, 2024
Minnesota
1 review
0 helpful votes
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Great experience
August 14, 2024

E-trailer has lots of options and ordering parts was easy. Have good shipping prices. Fast shipping!

Date of experience: August 4, 2024
Arkansas
1 review
0 helpful votes
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Easy website to use and good follow up emails that seemed honest and sincere.

Date of experience: August 4, 2024
Michigan
1 review
0 helpful votes
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Trailer hitch was laughably packaged and completely torn out of the box on arrival and all scratched and dented. They gave me $25 back as a "sorry."

Date of experience: August 4, 2024
Colorado
2 reviews
0 helpful votes
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Did not receive the item ordered
August 14, 2024

I ordered an item that was back ordered but it was shipped quick to my surprise. When I received the item it was not the model number I received. After researching the difference between what I ordered and what was received I found that the model number received will do what I needed it to. I not satisfied with what etrail had done but since every place on the internet showed the item I ordered on backordered and the need of the item I have made it work out. This isn't the first issue I've had with etrailer and might look at other vendors in the future.

Date of experience: August 4, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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