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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Product looks good and delivered fast. The price was low compared to other internet providers.
I ordered a waterheater cover and the mirror extensions the same day, Sunday. The waterheater cover came by UPS and I received it on Wednesday. The mirror extensions came the following Monday by USPS in a plastic bag and was damaged. I was concerned that the extensions were also damaged but they look ok. Interesting choice of shipping.
Meets expectations. Fit well to the car.
All the things aligned properly
Received my order in just a few short days. Had some other trouble shooting problems and received technical support from the staff really quick about my Vaccuflush RV Toilet. Will be ordering more parts from this company.
Item received promptly and well packaged. Great communication from company! Nice to do business again
From placing the order through delivery, emails were sent to communicate status and satisfaction that appeared to be from real people and not machines - a welcome rarity in today's online purchasing world.
Got me fooled, maybe, but the appearance of customer service is customer service - Keep it up and I'll keep coming back.
Fast shipping for this heavy duty 6 hole adjustable channel bracket.
Fast shipping, hitch was easy to install. No issues with product or website
Fast shipping, hitch was easy to install. No issues with product or website
I like the vidoes where shows measurements and makes it easy to replace the old fixtures. My fifth wheel is old model and finding replacements is easier to get the right fit.
Received the tires badly deformed. The tire shop was able to get them to seal only using high pressure hose. Not something you could do at home.
First time placing an order… received order but delayed only because USPS is in not hurry to process and deliver.
Everything wired up perfectly. Although the directions were a bit blurry. The wiring was self explanatory so everything turned out great.
I ordered My trailer wiring kit and got it within the time specified, but was more happy to talk to a representative late at night to make sure I got the correct wiring harness
It doesn't require removing the exhaust hangers. Watch the install video for the 2022 rav4. I used ramps to get more clearance and a crowsfoot. The passenger side is really tight, but definitely a diy level install.
Easy to navigate, answers to customer's questions very helpful and informative. Other's questions answered my own questions and made choosing items that I needed very easy.
It was very easy to install. The transaction was very quick.
The parts were received on time and were perfect for the repair I need.
Got my order in 2 days. Order was correct and boxed for protection. I thought that was above & beyond considering I ordered load D trailer tires. But they were in A1 condition. Again I highly recommend
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members