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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Oklahoma
1 review
0 helpful votes
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Great
August 16, 2024

Great service and delivery. Product is very nice. Actually installed the hitch very easy and simply. Would order from them anytime in the future.

Date of experience: August 6, 2024
Massachusetts
1 review
0 helpful votes
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The website has so many trailer items. Once you know the name of the part your looking for its a breeze to find the correct size and bolt holes that match your trailer.

Date of experience: August 6, 2024
Washington
1 review
0 helpful votes
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Awesome customer service
August 16, 2024

I have ordered several parts from etrailer over the years and the quality of customer service continues to be fabulous!

Date of experience: August 6, 2024
New York
1 review
0 helpful votes
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The wiring harness arrived quickly, quality is excellent and DIY installation was simple
Definitely worth it!

Date of experience: August 6, 2024
New York
1 review
0 helpful votes
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Very easy shopping, and quality products! I got a receiver and a wire harness kit car specific and everything fit like a glove!

Date of experience: August 6, 2024
Maryland
1 review
0 helpful votes
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Smooth Install, great price
August 16, 2024

Easy to navigate site. Quick shipping. Best price on a hitch for 2021 ford transit 250.
Only issue i had on install was a plate inside the frame channel on the drivers side. It was directly above where I needed to drill the bolt hole. Had to clearance the hole a lot just to clear the bolt and bolt head. If the welded plates for the bolts on the hitch were moved towards to front of the vehicle 1-2 inches, there wouldnt be a need to drill holes. There are already holes in the frame. Smooth install overall.

Date of experience: August 6, 2024
Michigan
1 review
0 helpful votes
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Maxxfan roof flange
August 16, 2024

Great service, shipping speed. Part was delivered exactly as described

Date of experience: August 6, 2024
Kansas
1 review
0 helpful votes
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Great service
August 16, 2024

Very easy to find what i needed. Great service and great communication and follow up.

Date of experience: August 6, 2024
Georgia
1 review
0 helpful votes
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Super fast delivery!
August 16, 2024

Great service! Easy to order from the website. The shipping was very reasonable.

Date of experience: August 6, 2024
Oregon
1 review
0 helpful votes
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Ordering and shipping was super simple. Installation although basic, was not simple. I installed the front hitch on a 2013 Ford F150. The hitch mounting arms were about 1/4 in too close to each other. I had a very experienced mechanic friend help with the install. Would have been much more difficult to do it on my own. We ended up using a floor jack for to push the hitch up to the frame. Once there we got the front bolts in we lined up the rear bolts. On my frame there was an only a bolt hole on the outside. No inside hole to feed the bolt through. We did have another hole on the outside edge of the frame that we could fit the bolt through but only after we ground off a bit of the mounting bolts head. Not much but enough to work it through the hole. Once we got the back bolts in we were able to tighten everything down and pull in the flanges that were slightly bent outward as a result of pushing the hitch up on the frame with the floor jack. It took us about 2 hours to complete the install.

Date of experience: August 6, 2024
Washington
1 review
0 helpful votes
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Feedback
August 16, 2024

Experience was good until this annoying survey showed up...

Date of experience: August 6, 2024
California
1 review
0 helpful votes
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Mr
August 16, 2024

I did not realize that it came with a wheel. Had I known I would have made sure I ordered one with the right wheel

Date of experience: August 6, 2024
Kentucky
1 review
0 helpful votes
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Easy
August 16, 2024

Nice and easy to navigate Would highly recommend. Couldn't be easier your grandmother could figure it out if she was flexible enough do I have 50 words yet?

Date of experience: August 6, 2024
New Mexico
1 review
0 helpful votes
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Questions answered in a detailed and quick fashion, blazing shipping, regular shipping updates. Great folks!

Date of experience: August 6, 2024
Oregon
3 reviews
0 helpful votes
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5th wheel in new truck
August 16, 2024

Was able to order part quickly and I was able to call and get information to verify the correct item number before ordering. Once all the parts arrived it worked great.

Date of experience: August 6, 2024
Florida
1 review
0 helpful votes
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Great experience.
August 16, 2024

Thank you! Great experience. I would definitively order again.

Date of experience: August 6, 2024
Ohio
1 review
0 helpful votes
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Great overall experience.
August 16, 2024

Good price, fast shipment, great communication. Would do business again.

Date of experience: August 6, 2024
Alabama
1 review
0 helpful votes
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Great Experience
August 16, 2024

Easy to navigate website and find what I needed. Super fast shipping and light was packaged very well. I will definitely shop with etrailer.com again.

Date of experience: August 6, 2024
Alaska
1 review
0 helpful votes
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Fast shipping, good correspondence
August 16, 2024
Updated review

I have made several orders now from Etrailer.com Each time the orders have been filled and shipped out quickly. I get a tracking number. I know what is going on. I have only had to return one item. It did not fit - no question asked. I returned the product for a full refund. The shipping is a little high, but I live in Alaska so I live with it. It is worth a little more to buy from a company that is customer service orientated. On this order I had the tires within a week of ordering.

Date of experience: August 6, 2024

No Comment
September 5, 2023
Previous review

No Comment

Date of experience: September 5, 2023
New York
1 review
0 helpful votes
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OK but delay mounting.
August 16, 2024

Planned to feedback when tow package mounted, but we have a delay. Products appear OK.

Date of experience: August 6, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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