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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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The website has so many trailer items. Once you know the name of the part your looking for its a breeze to find the correct size and bolt holes that match your trailer.
I have ordered several parts from etrailer over the years and the quality of customer service continues to be fabulous!
The wiring harness arrived quickly, quality is excellent and DIY installation was simple
Definitely worth it!
Very easy shopping, and quality products! I got a receiver and a wire harness kit car specific and everything fit like a glove!
Easy to navigate site. Quick shipping. Best price on a hitch for 2021 ford transit 250.
Only issue i had on install was a plate inside the frame channel on the drivers side. It was directly above where I needed to drill the bolt hole. Had to clearance the hole a lot just to clear the bolt and bolt head. If the welded plates for the bolts on the hitch were moved towards to front of the vehicle 1-2 inches, there wouldnt be a need to drill holes. There are already holes in the frame. Smooth install overall.
Great service, shipping speed. Part was delivered exactly as described
Very easy to find what i needed. Great service and great communication and follow up.
Great service! Easy to order from the website. The shipping was very reasonable.
Ordering and shipping was super simple. Installation although basic, was not simple. I installed the front hitch on a 2013 Ford F150. The hitch mounting arms were about 1/4 in too close to each other. I had a very experienced mechanic friend help with the install. Would have been much more difficult to do it on my own. We ended up using a floor jack for to push the hitch up to the frame. Once there we got the front bolts in we lined up the rear bolts. On my frame there was an only a bolt hole on the outside. No inside hole to feed the bolt through. We did have another hole on the outside edge of the frame that we could fit the bolt through but only after we ground off a bit of the mounting bolts head. Not much but enough to work it through the hole. Once we got the back bolts in we were able to tighten everything down and pull in the flanges that were slightly bent outward as a result of pushing the hitch up on the frame with the floor jack. It took us about 2 hours to complete the install.
I did not realize that it came with a wheel. Had I known I would have made sure I ordered one with the right wheel
Nice and easy to navigate Would highly recommend. Couldn't be easier your grandmother could figure it out if she was flexible enough do I have 50 words yet?
Questions answered in a detailed and quick fashion, blazing shipping, regular shipping updates. Great folks!
Was able to order part quickly and I was able to call and get information to verify the correct item number before ordering. Once all the parts arrived it worked great.
Good price, fast shipment, great communication. Would do business again.
Easy to navigate website and find what I needed. Super fast shipping and light was packaged very well. I will definitely shop with etrailer.com again.
I have made several orders now from Etrailer.com Each time the orders have been filled and shipped out quickly. I get a tracking number. I know what is going on. I have only had to return one item. It did not fit - no question asked. I returned the product for a full refund. The shipping is a little high, but I live in Alaska so I live with it. It is worth a little more to buy from a company that is customer service orientated. On this order I had the tires within a week of ordering.
Planned to feedback when tow package mounted, but we have a delay. Products appear OK.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

