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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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So I get that with a hydraulic lift and help from an assistant, you could rate this easy to install but on your back in your driveway, it's certainly not easy. I too needed help from my grandson to start the bolts as I held the hitch frame in place. I also had to remove the right rear tire to get at the second muffler hanger found in that location, a step not shown in the video. Overall, it was certainly moderate difficulty and requires assistance or extra jack stands to support the hitch while bolting it on. It works great though now that its on. I bought it for the 600 lb tongue rating to carry bikes or a luggage tray.
Great prices and great customer service! No issues whatsoever!
Delivered to the PO BOX address out on the Rez. I didn't think they ship out that way. Package was shipped quickly and received the order within a week.
Web site easy to use, prompt shipping. USPS was the let down got hung up in their locations. Arrived yesterday and installed today.
Easy to find what I needed for the first time of ordering from you
Timely
Good product
Would use again
Bought trailer hitch and wiring plug
Double ordered by accident customer service called to confirm my order
Easy install
Seamless, as soon as the site opened it had my car at the top, and from there i found what i needed in a few clicks with the reassurance from the videos that i have the correct part
Everything went fine. Shipping was only a couple days. The only issue i found was after sale questions.
Yes we got our Jack, yes it was what we wanted, after doing some modifications to get it to work it is great. Modifications was due to our tong on the trailer, we have a longer then usual tong. It will hold our trailer up when its off the Trike. Thank you.
Easy shopping experience and surprisingly fast shipping and delivery!
Everything was great except the pushy need for a review. I am a buyer I don't have time to review every dam purchase. Made an exception on the hopes I wont get this next time I buy here.
They have many RV products, and their process and communication on orders is great!
After receiving the wrong product from a eBay store I was able to get the right product for my outback from etrailers website. It's so much easier installing the correct part!
Great service, lots of helpful resources, all the selection you want.
Your people are very helpful, love the videos, had to call you for an issue I had and you're people were able to answer my questions and walk me through the problem.
I have always had good dealings with the folks at trailer except for a minor thing. My most recent order was late to be delivered and when I emailed about it I was told I had to to wait 2 weeks before the items could be replaced. The item were delivered but to late for my original need.
Ordered from Amazon different brand. Worked for 1 day the replaced it and it lasted 10 min. The curt from e trailer works great Amazon stuff is junk
Easy and super informative. The videos and information for each product made it easy to find the right parts for my project.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

