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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Maryland
1 review
0 helpful votes
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So I get that with a hydraulic lift and help from an assistant, you could rate this easy to install but on your back in your driveway, it's certainly not easy. I too needed help from my grandson to start the bolts as I held the hitch frame in place. I also had to remove the right rear tire to get at the second muffler hanger found in that location, a step not shown in the video. Overall, it was certainly moderate difficulty and requires assistance or extra jack stands to support the hitch while bolting it on. It works great though now that its on. I bought it for the 600 lb tongue rating to carry bikes or a luggage tray.

Date of experience: August 6, 2024
Mississippi
1 review
0 helpful votes
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Super fast shipping!
August 17, 2024

Great prices and great customer service! No issues whatsoever!

Date of experience: August 6, 2024
Florida
1 review
0 helpful votes
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Tires
August 17, 2024

Tires were as advertised and my experience was a good one.Thanks very much!

Date of experience: August 6, 2024
Washington
1 review
0 helpful votes
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Fast
August 16, 2024

Delivered to the PO BOX address out on the Rez. I didn't think they ship out that way. Package was shipped quickly and received the order within a week.

Date of experience: August 6, 2024
Kansas
1 review
0 helpful votes
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Web site easy to use, prompt shipping. USPS was the let down got hung up in their locations. Arrived yesterday and installed today.

Date of experience: August 6, 2024
Texas
1 review
0 helpful votes
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Easy
August 16, 2024

The ordering process was easy received shipment as promised installation was a cinch

Date of experience: August 6, 2024
Oregon
1 review
0 helpful votes
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Very easy to order from
August 16, 2024

Easy to find what I needed for the first time of ordering from you

Date of experience: August 6, 2024
North Carolina
1 review
0 helpful votes
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Awesome
August 16, 2024

Timely
Good product
Would use again
Bought trailer hitch and wiring plug
Double ordered by accident customer service called to confirm my order
Easy install

Date of experience: August 6, 2024
Indiana
1 review
0 helpful votes
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Great E-Store
August 16, 2024

Seamless, as soon as the site opened it had my car at the top, and from there i found what i needed in a few clicks with the reassurance from the videos that i have the correct part

Date of experience: August 6, 2024
Illinois
1 review
0 helpful votes
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Easy to find trailer parts
August 16, 2024

Everything went fine. Shipping was only a couple days. The only issue i found was after sale questions.

Date of experience: August 6, 2024
Indiana
2 reviews
0 helpful votes
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Yes we got our Jack, yes it was what we wanted, after doing some modifications to get it to work it is great. Modifications was due to our tong on the trailer, we have a longer then usual tong. It will hold our trailer up when its off the Trike. Thank you.

Date of experience: August 6, 2024
California
1 review
0 helpful votes
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Easy shopping experience and surprisingly fast shipping and delivery!

Date of experience: August 6, 2024
Washington
1 review
0 helpful votes
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TOO MANY REVIEWS
August 16, 2024
Updated review

Everything was great except the pushy need for a review. I am a buyer I don't have time to review every dam purchase. Made an exception on the hopes I wont get this next time I buy here.

Date of experience: August 6, 2024

Yay...
August 8, 2024
Previous review

Yay...!

Date of experience: July 29, 2024
California
1 review
0 helpful votes
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They have many RV products, and their process and communication on orders is great!

Date of experience: August 6, 2024
Ohio
1 review
0 helpful votes
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Should have been my first choice.
August 16, 2024

After receiving the wrong product from a eBay store I was able to get the right product for my outback from etrailers website. It's so much easier installing the correct part!

Date of experience: August 6, 2024
Texas
1 review
0 helpful votes
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Great service, lots of helpful resources, all the selection you want.

Date of experience: August 6, 2024
Minnesota
1 review
0 helpful votes
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Your people are very helpful, love the videos, had to call you for an issue I had and you're people were able to answer my questions and walk me through the problem.

Date of experience: August 6, 2024
Florida
1 review
0 helpful votes
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Great people to do business with
August 16, 2024

I have always had good dealings with the folks at trailer except for a minor thing. My most recent order was late to be delivered and when I emailed about it I was told I had to to wait 2 weeks before the items could be replaced. The item were delivered but to late for my original need.

Date of experience: August 6, 2024
Indiana
1 review
0 helpful votes
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Vehicle side trailer wiring harness
August 16, 2024

Ordered from Amazon different brand. Worked for 1 day the replaced it and it lasted 10 min. The curt from e trailer works great Amazon stuff is junk

Date of experience: August 6, 2024
Pennsylvania
1 review
0 helpful votes
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Always fast and easy
August 16, 2024

Easy and super informative. The videos and information for each product made it easy to find the right parts for my project.

Date of experience: August 6, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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