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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Bought a pair of fenders for 13" wheels to accomodate 12" wheels (upgrade from 8"wheels). They came early. Needed to drill three 3/8" holes in the side of each one so I bit the bullet and got a cobalt bit that cost almost as much as the fenders! But the drive long was easy with the rifgt tool. Also jury rigged a galvanized tie plate to extend the top mount up a few inches. The cobalt bit made quick easy work of the drilling. They are on there solid.
My order contained 3 items. On separate days, i received two shipment notices. It was not clear if these notices were redundant or if they referred to partial shipments.
The first box arrived with 2 of the 3 items, but a follow-up e-mail you sent was written to sound like our business was complete. A few days later the final item arrived.
I did not contact the company after the unexpected partial shipment because of that second shipment notice, but the lack of clarity made the days between shipments a bit stressful.
Love the You Tube install instructions. Install was straightforward the challenging part and I was warned in the YouTube video that it would be a challenge to find a place to put the controller they weren't kidding
The brake controller works great and I would highly recommend it
It was fun...What a hoot, The gas filled pistonns were installed this morning... Soooooo easy... Many thanks -jwalker
After Amazon lost the order twice I ordered from Aliexoress to save a few bucks. Weeks later and no shipment confirmation we turned to etrailer, they shipped the next day. We had the stairs in about 5 days.
Etrailer rocks!
Ordered parts on more than one occasion. Always a good experience and always the right part. Website help is far and away better than other sources including the big one popping into your head right now, price is usually better too.
I needed a new rim and tire for my trailer. Easy to find what I needed at a great price.
With a little navigating the site was able to watch videos to pin point the parts I needed and best way for taking awning apart and replacing bent roller pin and also to replace cover. Nice website for my needs.
I purchased a set of Bearing Buddies for my trailer. I was having a hard time finding the correct size online until I found helpful information on sizing at etrailer.
Very happy with the equipment ordered and information about the product. Delivery estimate needs improved. I ordered based on recommend delivery date as it should have been here a day before I needed. Unfortunately it wasn't shipped on the date it was supposed to and the item arrived on the day I was supposed to pick up my new trailer. Fortunately the controller was extremely easy to install (practically plug and play) and I was able to get the trailer on time.
Great experience. Shipped quickly, arrived a little banged up from transit.
Not aware of shipping charges until check out. Never received an email with tracking number.
I love the ease of the app. I have made etrailer my go to source for any parts I need for my travel trailer.
Easy check out and was the only place I could with the part that I needed.
Easy-to-use, thanks to great neighbors, item was secured as it actually arrived a day earlier than promised.
I like the instructional videos and ease of finding things on the site. Ryan's vids are my fave lol. Got the harness installed quickly and easily. Thank y'all v much!
Product selection and inventory is great. Shipping and delivery are quick and dependable.
Easy process to order online. Great video for installation. I am not a great mechanic but just an average handy person and I got it done in 3 hours. Looks great, too.
Good selection and professional help in you personal applications always helps to completing a successful project.
Good selection and professional help always
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

