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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Oklahoma
1 review
0 helpful votes
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Wrong tailgate
August 17, 2024

I ordered a tailgate for my 2000 f350 I was sent the wrong tailgate and then charged to send it back a little frustrated. The "one I actually need" is back ordered

Date of experience: August 7, 2024
New York
1 review
0 helpful votes
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Excellent
August 17, 2024

I appreciate the ease of the website, the speed in which the part was shipped and received and lastly the fact that it fit perfectly

Date of experience: August 7, 2024
New York
1 review
0 helpful votes
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Quality parts shipped fast
August 17, 2024

All parts ordered arrived on time and matched the description perfectly. Reviews were spot on as to the quality.

Date of experience: August 7, 2024
California
1 review
0 helpful votes
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Fits perfectly! Great price too.
August 17, 2024

Fast delivery. No hassle in receiving what I purchased. Product fits perfect.

Date of experience: August 7, 2024
Arizona
1 review
0 helpful votes
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Easy Transactions
August 17, 2024

I do repeated business with etailer, they do not disappoint. If I cannot locate a part, etrailer usually has what I need. Thanks for the quick shipments, and great communication.

Date of experience: August 7, 2024
New Jersey
1 review
0 helpful votes
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E trailer adjustable hitch
August 17, 2024

Received my adjustable e-trailer hitch in only 2 days. Quality product at a fair price

Date of experience: August 7, 2024
Alaska
1 review
0 helpful votes
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Good products
August 17, 2024

Purchased overnight shipping, and technically did get it. Had to call to see why it hadn't shipped when it was supposed to, they did ship it over night and received a day later than expected. Products are great as usual, just disappointed in how much I paid for what ended up being 2 day shipping.

Date of experience: August 7, 2024
Oregon
1 review
0 helpful votes
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Exactly what I was looking for!
August 17, 2024

I love the huge selection and the reasonable prices. It keeps me coming back.

Date of experience: August 7, 2024
Texas
1 review
0 helpful votes
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Mud flap
August 17, 2024

Easy install but do not know where to place the clips on rear flap

Date of experience: August 7, 2024
Pennsylvania
2 reviews
0 helpful votes
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Mirror extensions
August 17, 2024

I haven't used the mirrors yet but they fit well and seem to work as described. Shipping was fast!

Date of experience: August 7, 2024
Kentucky
1 review
0 helpful votes
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Fair price, quick shipping.
August 17, 2024

Arrived quickly, product exactly as described/pictured on the website, made for easy install, as it was direct replacement for the OE trailer light.

Date of experience: August 7, 2024
New York
1 review
0 helpful votes
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Buy with confidence.
August 17, 2024

I've been buying products from Etrailer for years. Good customer service, orders go out quickly, and I've never had any issues buying from this site.

Date of experience: August 7, 2024
Florida
1 review
0 helpful votes
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Great Communication
August 17, 2024

Received status emails throughout the process, including a follow-up to ensure I received the product.

Date of experience: August 7, 2024
Minnesota
1 review
0 helpful votes
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Pintle Hooks
August 17, 2024

Great product fast delivery. Recommend to anyone needing truck or trailer parts or accessories.

Date of experience: August 7, 2024
Nevada
1 review
0 helpful votes
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Works Perfect & Delivered "On Time"
August 17, 2024

Needed this hitch on Wednesday for Thursday install in order to pick up my new 5th Wheel Toy Hauler on Friday. Hitch arrived on time Wednesday and delivery was "FREE". I installed it on Thursday. The install was just as simple as in the video. The hitch is simple to operate, and works just as it should.

Date of experience: August 7, 2024
North Carolina
1 review
0 helpful votes
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Excellent service!
August 17, 2024

Easy fast great turnaround time from placing order and receiving, plus they take the time to answer questions about the product and confirm its the right product you're looking for.

Date of experience: August 7, 2024
Ohio
1 review
0 helpful votes
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Fast delivery. Good product
August 17, 2024

Everything was smooth. Correct product. Fast delivery. Would recommend.

Date of experience: August 7, 2024
Georgia
1 review
0 helpful votes
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Great! Easy and painless process
August 17, 2024

It was easy thank you! I will recommend to everyone I know. TY!

Date of experience: August 7, 2024
Georgia
1 review
0 helpful votes
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I followed a e trailer YouTube video
August 17, 2024

Instructions on the w trailer YouTube video were very helpful all the parts seamed to be packaged and sent well. I did have one of the fish wires break on me which caused a bit of an issue. This extended the installation time. In the end I was able to complete the install

Date of experience: August 7, 2024
Michigan
1 review
0 helpful votes
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As described
August 17, 2024

Fast Shipping. Product was as described and it matched what was on the trailer

Date of experience: August 7, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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