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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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So far so good. Will see when the package gets delivered. I would have your shipping people bubble wrap the end before the placed the hitch in the box for shipping. Make customer happy that the box wasn't all filled with holes and torn up!
I received my towing parts but the packaging was terrible and I am very fortunate nothing disappeared because the box was wide open on one end.
A little pricier than expected. Item was shipped quickly and received on time, Sorta. Not etrailer's fault. USPS delivered it to a neighbor a block away. Fortunately they were honest and brought the package to me.
Parts are always in stock and shipped immediately! I received my order promptly!
Always great with 4th time shopped in many yrs! Will order again if and when necessary. Will also recommend.
Great Hitch that arrived quick and safe, good price, free shipping
Was easy to find my part and it was exactly what was needed.Fit perfectly
Looked locally and no one had them. Ordered for the same as local or lower.
Thanks to Neil for assisting and communicating with me, regarding my order that I placed online.
Excellent Customer Service from start to finish.
Shopping experience was quick and accurate. Mirror won't hold focus.
Hitch arrived well packaged with any shipping incidents. Nice hitch as described.
Great web site! Great web site and details on products. I really like your videos showing products and installs.
Katherine was very helpful in determining the correct rack assembly for my truck.
Recieved 5 rims within 3 days. Packaging was adequate. The stamped wight rating was higher than the description on the website which was a good thing.
Excellent products and great tech support. Great support.
It was easy to locate the compatible parts on eTrailer's website. I was a little nervous about the fit because I have aftermarket King springs installed on my Crosstrek, which are somewhat beefier (thicker steel) than the stock units, but I ended up being able to install the bushings with the help of some SilGlyde to lubricate them and a large flat-bladed screwdriver to guide the lower (shallower) curve into place. The polyurethane is tough to cut, but patience and repetition will get the job done with a utility knife.
There is no pre-drilled hole for adding a zip tie, so if you're planning to do that, plan also to drill a hole (I'd say a 1/4" bit should probably work well) after cutting to length. I did not end up doing so with mine due to the tight fit. After loading up the car and driving 2800 miles over the next three days, I had no issues with the bushings staying seated, and it maintained appx. 1" additional clearance compared to the same load without the bushings. The car rode better and it is also very helpful for night driving, particularly when it comes to other drivers flashing you due to headlight discomfort.
I received an answer to my inquiry from Meredith promptly. Thank you!
Use youtube for help with installation instructions are a little difficult to understand
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members