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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Minnesota
1 review
0 helpful votes
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Perfect fit and fast service.
August 17, 2024

Quick and easy. This was a perfect fit for our Ford CMax. I would recommend that you don't associate addresses with names. I am visiting my father and somehow my order and email collaboration came back with my father's name. I never provided his name so your database must have pulled that info and assumed it was for him.

Date of experience: August 7, 2024
New York
1 review
0 helpful votes
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Best guided shopping experience
August 17, 2024

I did not know which trailer to buy but the customer service team made a big difference. They make you feel comfortable and give you expert advise.

Date of experience: August 7, 2024
Missouri
1 review
0 helpful votes
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Works perfect!
August 17, 2024

So far so great, the trailer harness was a perfect plug and play fit.

Date of experience: August 7, 2024
South Carolina
1 review
0 helpful votes
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5 th wheel support brackets.
August 17, 2024
Updated review

Received as Agreed.
Well Made.
I had fast response on a question,
I had on My Delivery,
No Complaint.
Ty.

Date of experience: August 7, 2024

Just, will have to wait,to see how things go
August 5, 2024
Previous review

Just, will have to wait,to see how things go.

Date of experience: July 26, 2024
Ohio
1 review
0 helpful votes
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The order and delivery process were great. The only issue I have had was with the product. The 3/8 16 screws were difficult to thread in due to the allen key fitting not being appropriately sized. Had to be extremely careful so as not to strip out the heads as the allen key barely fit. The product itself functions as it should.

Date of experience: August 7, 2024
Canada
1 review
0 helpful votes
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Poor packaging
August 17, 2024

Box arrived and looks like it fell off a building. Work on your packaging… I'm not the first person to write a review as such.

Missing bolts, washers and instructions and I paid so much for shipping that it wasn't worth returning. Do not recommend purchasing from Canada unless needed quickly. Shipped to Ontario in 3 days.

Hitch fits perfectly and only has minor cosmetic scratches that can't be seen on the car.

Date of experience: August 7, 2024
Texas
2 reviews
0 helpful votes
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Easy to find parts, decent prices, friendly and helpful customer service rep. Fast shipping,had my part in much less time than quoted.

Date of experience: August 7, 2024
Minnesota
1 review
0 helpful votes
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Helpful service, quick response. Product fitment was perfect, just as advertised.

Date of experience: August 7, 2024
Missouri
1 review
0 helpful votes
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Instructions are clear and helpful. Watch out for the black plastic pins which portrude through the frame from the bumper side as you slide the receiver into position. As a 68 year old, returning to my garage after a three-month convalescence, the install was physically challenging. The install took me five+ hours (over several days) due to hole alignment issues. A metal rasp and file came to the rescue! A bottle jack was also helpful in supporting the initial alignment and bolt insertion. Yet, the final install is very satisfactory!

Date of experience: August 7, 2024
New Jersey
1 review
0 helpful votes
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Good Timli ess
August 17, 2024

The receiver was delivered in a very reasonable turnaround time from order and in good condition.

Date of experience: August 7, 2024
Indiana
1 review
0 helpful votes
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Trailier tires and rims
August 17, 2024

Received 2 trailier tires mounted on rims. It took me a bit to confirm what I needed before i felt confident in ordering, but found that information on etrailier help YouTube video. They arrived individually boxed, easily to open. I was able to mount them with excellent fit! No issues at all!

Date of experience: August 7, 2024
California
1 review
0 helpful votes
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Helped me quick
August 17, 2024

The order process was great & shipping very quick! Thank you!

Date of experience: August 7, 2024
Virginia
2 reviews
0 helpful votes
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Always great service!
August 17, 2024

Quick shipping, great follow up. They really make sure the parts you are ordering are the ones that will fit your application.

Date of experience: August 7, 2024
Oregon
1 review
0 helpful votes
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Too expensive
August 17, 2024

Too expensive too expensive too expensive too expensive too expensive

Date of experience: August 7, 2024
Indiana
1 review
0 helpful votes
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Quick and Great Customer Service
August 17, 2024

Helpful videos and pictures on the website in addition to the guide

Date of experience: August 7, 2024
California
1 review
0 helpful votes
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Part arrived with 2 two holes in the box, and part of the hitch receiver sticking out. No apparent damage to the part. Mechanic installed in about 30 minutes. So far so good after first tow.

Date of experience: August 7, 2024
Oklahoma
1 review
0 helpful votes
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Perfect fit
August 17, 2024

Everything was easy and satisfactory. I would recommend this item.

Date of experience: August 7, 2024
California
1 review
0 helpful votes
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Damaged looks used?
August 17, 2024

Part came on time. Box was damaged and crushed in multiple locations. Have provided feedback (this is the 3rd attempt) to get some feedback, and have heard nothing in regards to this concern.

Pleas call me
*******108

Date of experience: August 7, 2024
Ohio
1 review
0 helpful votes
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Excellent Product
August 17, 2024

I purchased a class III Curt trailer hitch for my 2018 Ford Escape. It is a well made and comes with quality fasteners.
The directions are clearly written and the etrailer website hosts several video tutorials.
Here are a few of helpful hints.
1. Enlist a friend to help hoist the hitch into place. I was able to do it myself, but working solo made that part of the job pretty unpleasant.
2. When fishing the wire, I poked my pinky into the receiving hole to "catch" the tip and guide it thru.
3. When you push the fished bolt and spacer back into the frame be careful not to push it in too far as I did in one case. It got stuck and I couldn't pull it back thru the hole once the hitch was ready to be bolted in! Using a flexible plastic nozzle from an aerosol can I was able to free the bolt and spacer by poking it thru a nearby drain hole in the frame.

Date of experience: August 7, 2024
Missouri
2 reviews
0 helpful votes
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Simple and easy
August 17, 2024

Fast and easy. Really like the reviews and question and answers on products.

Date of experience: August 7, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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