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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I had a wiring question for a Red Arc controller and the rep picked up right away and helped beat he could. Seems like a great company and would recommend to others.
Website was easy to navigate. Order received as anticipated. Installed and functions properly
We had an excellent experience with E-Trailer. They had the Hitch we wanted and the ordering process was so easy. They shipped our order quickly and it arrived via freight delivery on time.
Ordered the hitch and wiring harness. They shipped immediately and arrived quickly. They are great quality and I'm very pleased with my purchase.
Pay pal makes it very easy. I tried to use a credit card with a billing address in CO and ship to AK it kept refusing the transaction
I needed my 1 7/8 inch ball with a 3 inch shaft to go through my bumper. This was the only place I could find one. Thank you
Shipping was fast. Box did came in all beat up but it's metal so it's expected.
I haven't installed the rack yet so... if I remember, I will post another review, once I install it.
Great service and good prices. Shipping came on the expected day.
Found everything I needed. The site was easy to use and the prices are competitive
Bolt on hitch fit great was easily installed by myself and grandson in less than an hour.clear directions and included everything needed.
I looked on line, I ordered on line, I installed the lights when they arrived. Didn't think it was a noteworthy event.
One backing plate assembly was shipped missing the bottom spring.
Thanks for making this an easy decision & even the place I had it installed were happy.
Thank you,S
It was a struggle but I put the tow hitch in myself. The wiring was a little more difficult routing the power lead.
Parts are great as described, perfect fit and great customer service. Will shop here again
Have ordered several items from here always fast shipping great to deal with like the install videos always a help for DIYers Thanks
Just finished putting tow hitch and wiring harness on a 2007 Toyota Tacoma that I bought new. Following your installation videos made it easy. Now I can use my little truck for a small RV camper and my fishing boat and leave my one ton in the garage.
Thank You, LongCreekArkansas
I keep coming back because of the great service and quality parts.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members