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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

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54,202 reviews

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South Dakota
1 review
0 helpful votes
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Nice coating, fast shipping and seems to just fit perfectly like it was always meant to be there!

Date of experience: August 9, 2024
Iowa
1 review
0 helpful votes
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2024 Nissan Rogue - Hitch
August 19, 2024

As noted by several others, the stretch-wrap packaging wore thru in several places during shipping, resulting in paint damage. Installation was as advertised - moderate difficulty, namely working around the muffler and trying to get the torque wrench engaged. I backed the Rogue onto ramps and worked from a creeper, using a lift to hold the hitch up. It would have been much easier if I had access to an auto lift!

Date of experience: August 9, 2024
New York
1 review
0 helpful votes
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I bought electric brake assemblies with the initial order at customer service and then I purchased drum and bearing kits online. Everything came earlier than overall promised. The only issue I had was the EZ-lube caps were a bear to get on the drum. I could only get 2 of the 4 on for the two axles and had to use the old cap for the rest which fit correctly

Date of experience: August 9, 2024
Vermont
1 review
0 helpful votes
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Hitch
August 19, 2024

Trailer hitch was very beat up from shipping, The paint was worn off in spots. Looked like it was dragged behind the fed ex truck. The fitment was terrible the plates for the carriage bolts didn't fit with out filing the holes.

Date of experience: August 9, 2024
Washington
1 review
0 helpful votes
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Helpful videos and quick delivery
August 19, 2024

I found it helpful to watch a video of the product as well as photos

Date of experience: August 9, 2024
North Carolina
1 review
0 helpful votes
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Exactly what I needed for my truck.
August 19, 2024

The Truck Trolley was delivered a day before it was promised. I REALLY like that there is no assembly, just installation. Installing the Truck Trolley was straightforward following the instructions and took about 30 minutes. I installed the trolley into my 2010 GMC Sierra with a 5 1/2 foot bed. I did change the placement of the strap holding it in because initially the trolley did not reach the end of the tailgate. After the minor adjustment, it works just as described and I have used it extensively without issue! I would highly recommend this as a removable device which doesn't need hardware fixtures.

Date of experience: August 9, 2024
Connecticut
2 reviews
0 helpful votes
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Perfect, Quality product
August 19, 2024

I purchased this trailer hitch for my 2015 Toyota highlander. I felt confident in ordering it due to the great information on the website. It fit perfectly and the instructions were great.

Date of experience: August 9, 2024
Maryland
1 review
0 helpful votes
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Awning Idler pin purchase
August 19, 2024

The idler pin was an identical OEM part based on fit and function. Etrailer was prompt to deliver and provided outstanding communication throughout purchase and delivery process.

Date of experience: August 9, 2024
Florida
1 review
0 helpful votes
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Great help with selection of proper hitch, good videos and great customer service help.
Shipped and arrived on time and recommended installer was very good.This is my second hitch from
E-Trailer and both have been excellent experiences.

Date of experience: August 9, 2024
Alabama
1 review
0 helpful votes
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Quality
August 19, 2024

Everything came as described and all quality parts. Nothing cheap and that is a big plus these days.

Date of experience: August 9, 2024
Maryland
1 review
0 helpful votes
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The order experience was fine. Staff seem informed of the parts that would fit my vehicle.

Date of experience: August 9, 2024
Canada
1 review
0 helpful votes
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Rear Air Suspension, Firestone
August 19, 2024

The purchased items have been installed and they fit well, as intended.
Delivery was a couple of days late.

Date of experience: August 9, 2024
Illinois
1 review
0 helpful votes
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We paid extra to have the key delivered sooner. But the key showed up a day late anyways.

Date of experience: August 9, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent Service
August 19, 2024

Hitch and hardware delivered on time. Excellent instructional video.

Date of experience: August 9, 2024
Georgia
1 review
0 helpful votes
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Packing is Lacking
August 19, 2024

When the package arrived part of it was sticking out of the shipping box and the paint was worn off. The manufacturer needs to come up with a better way of packing. The packing they have now is no match for the delivery drivers.:)
When I installed the hitch, the flanges that went between the frame were to narrow. Fortunately, I am somewhat of a hoarder when it comes to spacers, and I was able to shim to the correct width.

Date of experience: August 9, 2024
Iowa
1 review
0 helpful votes
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Review
August 19, 2024

Great service fast shipping good quality & reliable product

Date of experience: August 9, 2024
Virginia
1 review
0 helpful votes
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Perfect
August 19, 2024

Awesome experience exactly what I ordered,l dont like filling out reviews though,thats the only negative

Date of experience: August 9, 2024
Kentucky
1 review
0 helpful votes
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Hitch
August 19, 2024

It was fine don't want to take this survey. Please stop with the emails. I have repeatedly trashed them and you keep coming back for more so here it is

Date of experience: August 9, 2024
California
1 review
0 helpful votes
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Just as described fast shipping
August 19, 2024

Got my order on time and with the items I ordered. Will be ordering again for future needs. Thanks again.

Date of experience: August 8, 2024
California
1 review
0 helpful votes
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Power Jack
August 19, 2024

The product that I purchased was a perfect fit and fixes for my trailers power jack..

Date of experience: August 8, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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