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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Nice coating, fast shipping and seems to just fit perfectly like it was always meant to be there!
As noted by several others, the stretch-wrap packaging wore thru in several places during shipping, resulting in paint damage. Installation was as advertised - moderate difficulty, namely working around the muffler and trying to get the torque wrench engaged. I backed the Rogue onto ramps and worked from a creeper, using a lift to hold the hitch up. It would have been much easier if I had access to an auto lift!
I bought electric brake assemblies with the initial order at customer service and then I purchased drum and bearing kits online. Everything came earlier than overall promised. The only issue I had was the EZ-lube caps were a bear to get on the drum. I could only get 2 of the 4 on for the two axles and had to use the old cap for the rest which fit correctly
Trailer hitch was very beat up from shipping, The paint was worn off in spots. Looked like it was dragged behind the fed ex truck. The fitment was terrible the plates for the carriage bolts didn't fit with out filing the holes.
I found it helpful to watch a video of the product as well as photos
The Truck Trolley was delivered a day before it was promised. I REALLY like that there is no assembly, just installation. Installing the Truck Trolley was straightforward following the instructions and took about 30 minutes. I installed the trolley into my 2010 GMC Sierra with a 5 1/2 foot bed. I did change the placement of the strap holding it in because initially the trolley did not reach the end of the tailgate. After the minor adjustment, it works just as described and I have used it extensively without issue! I would highly recommend this as a removable device which doesn't need hardware fixtures.
I purchased this trailer hitch for my 2015 Toyota highlander. I felt confident in ordering it due to the great information on the website. It fit perfectly and the instructions were great.
The idler pin was an identical OEM part based on fit and function. Etrailer was prompt to deliver and provided outstanding communication throughout purchase and delivery process.
Great help with selection of proper hitch, good videos and great customer service help.
Shipped and arrived on time and recommended installer was very good.This is my second hitch from
E-Trailer and both have been excellent experiences.
The order experience was fine. Staff seem informed of the parts that would fit my vehicle.
The purchased items have been installed and they fit well, as intended.
Delivery was a couple of days late.
We paid extra to have the key delivered sooner. But the key showed up a day late anyways.
Hitch and hardware delivered on time. Excellent instructional video.
When the package arrived part of it was sticking out of the shipping box and the paint was worn off. The manufacturer needs to come up with a better way of packing. The packing they have now is no match for the delivery drivers.:)
When I installed the hitch, the flanges that went between the frame were to narrow. Fortunately, I am somewhat of a hoarder when it comes to spacers, and I was able to shim to the correct width.
Awesome experience exactly what I ordered,l dont like filling out reviews though,thats the only negative
Got my order on time and with the items I ordered. Will be ordering again for future needs. Thanks again.
The product that I purchased was a perfect fit and fixes for my trailers power jack..
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

