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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Ordering was very easy. I was able to confirm that the windshield wipers would fit my RV. After ordering, the product was shipped within a couple of hours and arrived within 2 days
The web site was easy to use, everything I needed was easy to find, and order.
You got what I need and easy to get, nice quality i'll have the nicest trailer at the dump
Simple and good reviews to answer most questions. The details of each product really helped me pick the correct product.
Great online retailer! Super happy with all my transactions!
Love the video installation instructions
Love the video installation instructions
Based on the web site I ordered what I thought was the correct Leer prop rod assembly replacement part. It is confusing as the part numbers don't align with the Leer tonneau cover models. My research on etrailer.com gave me three optional part numbers for the same Leer quad-fold hard tonneau cover. It would be helpful to include the length of each prop rod assembly part. For instance, the LE57M Leer prop rods are 16.5 inches long. I called customer service for completing a refund/return minus the $14.78 return shipping charges and with the customer service reps help hopefully ordered the correct ones. I am hoping the LE87M are the longer 20-inch Leer prop rod assembly parts that my 6.5 foot long truck bed uses. I will know more next week!
Ordering and shipping couldn't have been easier. And the order arrived 2 days earlier than projected
I have purchased many items over the years from e-trailer as my needs and equipment have changed. I always find just what i need ( and a few things I don't) and everything arrives in good condition, usually within two days.
Ordering was simple - many options to choose from with installation videos available for each. Good selections as well- I was able to get a wiring harness that fit existing connections in my vehicle allowing me to quickly wire it with no splicing/rewiring.
Good information on product before purchasing. I purchased a lift motor that worked only a few times after installation. I called customer service and they sent out replacement part immediately. The representative was very friendly and understanding. Thanks you for "Great Customer Service"!
Third hitch I've purchased and installed. Quick, free shipping, and good instructions, both written and video.
Super fast shipping, super easy ordering super easy install! Perfect!
Some parts required for installation were missing from the packaging.
Unsure about fitment even with all the questions. Hope it fits. Some of the review state all the holes don't line up with the Truck.
Wonderful. That's all i have. I don't want to enter 50 more characters
Timely and good communication. I had a good experience purchasing from e trailer.
Nothing but great interactions with this company. Fast order fulfillment, always quick answers to pre and post-purchase questions.
Easy shopping. Product accomplished perfectly what I needed at a good price. Good directions. Only used extended trailer mirrors on one trip but it much approved my safety when towing. I damage to existing mirror with attachment design
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members