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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very good I'll be back soon didn't need any help thanks for a good quality product
I found what I was looking for at a very reasonable price. Shipping was fast and my truck hitch and RV power adapter arrived in perfect condition.
Found what I needed fast and received it in promised time. Excellent experience.
You always get the parts correct and are very easy to deal with. The Maxxair fan switch had gone out in my trailer and this is one stop shopping!
Excellent service and quality products, keeps this company above all
Tow bar was super easy to use and operate. Tows my Chevy Colorado with ease.
Got my order in two days. I don't know how they do it but they are reliably one of the best companies I deal with.
Everything went good however I used two floor jacks to lift it up in place because I had no help.
You should include that in your instructions.
Wonderful experience and received quite fast! Thank you. The cost was fair, too.
Ordering what I needed was very easy and the installation instruction are very clear. I am very pleased with the way everything was shipped and packaged and all arrived in one piece.
Stated quick, free shipping but when finalizing checkout I had two options 1) $5 for XX days or $18 for X days. No free shipping option. Disappointing, especially when paying a premium for the tiny product itself ($35).
Cargo carrier fits perfectly on our Ford 150. Definitely like the no rattle hitch pin.
I am not only satisfied with the product, but couldn't be more satisfied with the good folks that work to get you your product! Great communication, & great customer service!
I've ordered twice now and both times the parts sent were a perfect fit with good installation instructions and very fair prices. Good timing on shipping with email notifications and follow up.
Nice perfect fit no issues to install the ball come install thanks very much
Great assistance in selecting the appropriate products. Quick delivery, great communication and follow up.
Needed brake shoes for my Casita. Was easy to research and order what I needed, knowing if I had a question, help was only a phone call away - they're always easy to work with. Parts came 2 days before expected! I've ordered parts from etrailer before and have always been very happy with the parts, and the service I've received.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members