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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very easy to install. Watch a video and followed it. Took less than 2 hours. Need 2 people to take the plastic bumper off and on.
Your site is very detailed so I could accurately pick the part I needed.
Set up was easy. Communication was great. I am very pleased with the bike rack.
It so great to see a company that updates you and follows up with a purchase. Overall great experience will definitely be doing more business with etrailer in the future!
Ordered the replacement part for my maxx air vents fan. Came with helpful instructions. Got it replaced and running again in 30 mins.
The CURT fit perfectly and the fish wires are priceless. I referred to multiple etrailer videos and the one regarding the wiring harness helped a lot. It has been a while but the compare button was a little difficult to find at first but otherwise a GREAT experience and prices. Based on your prices, I bought spare lights to just have them for my trailer.
Always a great place for your trailer needs. Always a great experience.
Quick shipping! Shipped the same day and arrived a few days later. Received confirmation emails and follow ups from the company with video instructions attached.
Excellent experience. Product as described and received the next day.
Was never left in the dark concerning our order. Kate F. Kept in contact though the whole process right up to delivery.
Haven't had a chance to unbox and install yet, but I feel confident that if we encounter any issues she will assist in getting them resolved.
Thanks Kate F.
Great experience, especially being able to validate a perfect fit for my vehicle, and the installation videos to help with my personal install. Awesome that everything I needed was included in the package! Thank you for the fine job you guys do for your customers! However, I am surprised that you don't have a login for returning customers!
So the hitch fit pretty well (after purchasing 2 others and returning), but the install was not trivial. Watch a YouTube to know what you're getting into before purchasing. Plus, at least for my vehicle, there was more modifications of my trim pieces than expected and that were not covered in the instructions.
Rapid, 24 hour order fulfillment, accurate tracking information, timely follow up
Would buy from again, definitely a lot of transparency in the whole buying process straight through to confirmation of delivery
I have ordered a few hitches from etrailer now. I appreciate the instructional videos that show how to install the equipment. The videos have helped me a lot. I received my order on time as expected. It was packaged nicely with no shipping damage.
So far happy with tow bar haven't pulled my truck yet. Will be going to south FL. In a couple of months about 1000 miles that should let me know
My 39 Ford Deluxe, has a drop axle, ride was horrible, I replaced the rubber bumper stop that is above the axle with the Sumo Spring. It raised the front end about 2 inches, the ride is 1000% better, doesn't bottom out now! Thanks
Very easy experience and clear instructions and they also have a video. Word of advanced would be have a extra pair of hands
Ordered, delivered on time. And perfect condition. Very happy
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members