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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Tennessee
1 review
0 helpful votes
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Arrived on schedule!
August 20, 2024

Second a/c I've purchased from etrailer. It arrived on the day they said it would, and I'm enjoying the cooling it provides as I write this while camped in Tennessee. As with the first one, installation was pretty straightforward and it cools well.

Date of experience: August 10, 2024
California
1 review
0 helpful votes
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Thanks
August 20, 2024

Went on easy videos were unclear if you use your old bumper over this or without it I saw videos that describe doing both methods

Date of experience: August 10, 2024
New York
1 review
0 helpful votes
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Excellent products
August 20, 2024

Always….Always a great experience with this company…quality products and excellent customer service

Date of experience: August 10, 2024
Texas
1 review
0 helpful votes
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All is well
August 20, 2024

We received the part as expected. This was an additional item we needed to the braking system for flat towing our Jeep Wrangler.

Date of experience: August 10, 2024
Louisiana
2 reviews
0 helpful votes
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Fast shipping and easy installation!
August 20, 2024

Shopping at etrailers is awesome and easy. Put in your vehicle year make and model and you are set. Installation according to the video is easy and fast

Date of experience: August 10, 2024
Michigan
1 review
0 helpful votes
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Perfect
August 20, 2024

Easy order got what I needed. Came when expected. No complaints

Date of experience: August 10, 2024
Texas
1 review
0 helpful votes
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Received faster than expected... Ups out here is terrible so don't blame E-trailer for your damaged box deliveries. Box had a couple of holes but nothing was lost and no noticeable damaged that would be seen once installed. Great welds and finish, well built and unexpectedly compact. Two things I'm pretty sure not mentioned in the video that I learned immediately during the install. 1) Removing the bumper. Once you have the bottom, wheel well and sides as well as underneath the "Tail Lights" unclipped. Have a second person help pull down and outward one side at a time. So that you get the small top bumper section under the tail lights out and over. It is simple with an extra person. As soon as you get past the bottom edge of the taillight and about a 1/2 inch up next to it the rest of the lower hatch section of the bumper will automatically pop out with out any effort. This is where the tech in the video had issues removing the section where the rear hatch meets the bumper. There was no need to remove weather stripping nor use a shim or pry tool. Simple!
2)You will also need long extension, deep sockets to remove parts and a "swivel" to reinstall the hitch if your going to use a ratchet. Use a swivel attachment on your two bolts underneath in-between the exhaust. With this it is "NOT" necessary to remove the exhaust from hangers. Have an extra person pull the exhaust 1-2 inches outward for space to get the swivel and socket for tightening new bolts.

Date of experience: August 10, 2024
Ohio
1 review
0 helpful votes
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Can't say enough about the trailers one stop shopping with lots of filtering and lots of inventory for trailer specific needs. You can crawl all over the Internet, but you're just gonna find a better selection price and specifications on your trailer when you're looking for a specific bolt pattern or something.

Date of experience: August 10, 2024
California
1 review
0 helpful votes
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Great site for rv parts
August 20, 2024

Had exactly what I was looking for. Thank you. Fits perfectly.

Date of experience: August 10, 2024
New York
1 review
0 helpful votes
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Quick delivery easy to use site
August 20, 2024

Getting the order was quick and ordering what I needed was easy.

Date of experience: August 10, 2024
Texas
1 review
0 helpful votes
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Called yesterday and talked to Rochelle, very helpful on helping me with this product.

Date of experience: August 10, 2024
Illinois
2 reviews
0 helpful votes
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Easy like Sunday morning
August 20, 2024

Nice & easy site. Stuff was smartly organized. Site was easy to navigate

Date of experience: August 10, 2024
Minnesota
1 review
0 helpful votes
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Trailer gets the job done
August 20, 2024
Updated review

It was a great experience Etrailer had the part I needed at a decent price and got it delivered to me in a timely fashion

Date of experience: August 10, 2024

Easy and self to follow directions
August 14, 2024
Previous review

Easy and self to follow directions

Date of experience: August 4, 2024
Illinois
1 review
0 helpful votes
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Great product, and fast deliverly
August 20, 2024

Great place to buy vehicle products, always has fit my application.

Date of experience: August 10, 2024
Pennsylvania
1 review
0 helpful votes
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Fast shipping and quality products. Will go back again for my next purchase.

Date of experience: August 10, 2024
Oregon
1 review
0 helpful votes
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Great
August 20, 2024

Order was fulfilled promptly and product was exact fit. Kudos

Date of experience: August 10, 2024
Missouri
1 review
0 helpful votes
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Great Experience
August 20, 2024

Always enjoy doing business with Etrailer - either through the website or speaking directly with an associate.

Date of experience: August 10, 2024
California
1 review
0 helpful votes
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Yakima rack
August 20, 2024
Updated review

Etrailer never fails to meet expectations, both products and customer service.

Date of experience: August 10, 2024

Always a smooth experience
March 1, 2024
Previous review

Always a smooth experience.

Date of experience: March 1, 2024
Florida
1 review
0 helpful votes
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Beautiful
August 20, 2024
Updated review

Beautiful experience.
Always on time when I purchase anything from them.

Date of experience: August 10, 2024

Lights
June 22, 2024
Previous review

Awesome...

Date of experience: June 12, 2024
New York
1 review
0 helpful votes
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Great product and service
August 20, 2024

Easy to order, shipped quickly and instructions were good (both paper and youtube video). Installation was difficult for non mechanically trained person, so my mechanic installed it.

Date of experience: August 10, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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