On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This is my second order for a receiver hitch they fit perfect.
Fast shipping, correct parts. I'm going I was able to find the part I needed.
Everything was fine except putting bearings & seals in with hubs & drums is not a good idea. UPS dropped the box one of the hubs broke loose and destroyed bearing cages and seals
Went smoothly. No problems. I will use trailer again in the future for parts. Large selection too
Had to replace a cover that was lost for our volunteer groups equipment trailer. Customer service was helpful in identifying the exact style we ordered previously, it was shipped and received quickly. It fits well.
We've ordered from e trailer before and they are an outstanding company. Only place to order RV suspension products, they carry all the best products
ETrailer had exactly what I needed, and at a very reasonable price! And the fact they ship right away, thats a real plus! Thanks eTrailer!
Ordered the Front Trailer Hitch and it arrived on time. My garage wanted 2.5 hours to install but with a cost = $417.00 I will install the hitch.
Easy to navigate, decent prices, product was almost as described
Order was completed quickly and the product was just as described in the video. Great shopping experience.
I purchased a exterior handle to replace the torn foam on my exterior entry handle. The new handle is sturdy, easy to install, and far more comfortable to grip. I am very happy with this purchase.
Fast delivery on my order. Fair price. Will order from here again.
Every time I order from e trailer I get great customer service and quality items!
Great service. Fast shipping. Good prices and tutorial videos.
No go fast stickers though🤣
I've always liked etrailer they always answered my questions
Web site is user friendly. Prices are very fair and reasonable. Name brand products which is imperative.
Very Good; liked that it matched my vehicle with the correct part
It was very easy to select the correct vehicle and I was excited to see free shipping! The rack is a gift for my husband and so not sure yet how it fits on his vehicle. But it arrived quickly and in one piece.
Easy to use website and they carry everything you would ever need for trailering. Pins are a direct replacement for the original pins. Excellent quality.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members