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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great so far. Very easy to install and works great so far. Unfortunately I purchased the wrong size but bought an adapter instead of returning and buying the 2 inch one
Photos of installed product helped me choose the correct hitch. Etrailer video tutorials on youtube were informative and made installation easy. Affordable and product was shipped promptly.
Photos of product installed helped me choose the correct, hidden hitch
Amazing inventory of trustworthy products. I almost ordered from Amazon before finding this site with superior products and better service. Seriously, the shipping is faster and the staff is incredibly helpful!
I ordered a rear carrier for my camper, along with a gear back, and locking hitch pin. All are quality products which I expect to last for many years, and miles. Thank you!
The first time I purchased this item it was delivered very poorly. I then returned it and purchased it again, the second time the product came in it was on time and was in good shape
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Excellent customer support. Called and the specialist on the phone was able to help me get the right Gen-Y Gooseneck pin box.
Always good service and they had hitch in stock. Have ordered from them before
Ordered, received quickly, excellent price! The quality of the bracket is excellent and much more sturdy than my original.
The products I bought were as described in the catalog and I'm satisfied with the quality and I put them right to work.
I've used trailer in the past and trust their products and service.
LOOK LIKE EVERYTHING I NEED TO PUT A TRAILER HITCH ON HOPE EVERYTHING WORKS WELL FOR ME TALK TO YOU LATER THANK YOU VERY MUCH FOR THE HELP..
Install is so much easier if you just remove rear bumper. Took 2 min to remove bumper then rest was a breeze.
Quick and easy. Shipping was on time and I damaged. Products works as described.
Product arrived on time, well packaged and as described. Clear installation instructions; less than 1hr to complete installation with the help of a hydraulic jack to hold hitch in place prior to fastening to chassis. No surprises; very satisfied.
Made purchases in the past, I never had any problems installing my hitch.
Our first orger took 2 days. This order took over 2 weeks for delivery. Usps is not a good delivery service. They can't even deliver the mail on time.
I have purchased trailer hitches before from etrailer. This purchase was for a 2024 Crosstrek Wilderness. As always etrailers products fit perfectly the hitch and wiring and instruction videos make it easy to perform in a timely manner.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members