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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered quick wiring kit for 2017 dodge durango. The directions that came with it was for a honda pilot. The length of wire from first tail light to the box was very short. Had to put the box in a crappy location due to this. The tail light connectors were an exact fit. Everything works. Just wiring from tail light to the box too short.
Site was very easy to use. Just enter make,model and year and it automatically gathers hitch receivers that are guaranteed to fit. Delivery was quick. Very satisfied with etrailer. Would recommend.
We received the product. The concern is that there is a chip in the corner near one of the screws. Can you tell me if you feel that it will be secure. I included pictures in my previous email
Second one purchased from etrailer, easy safe and the inverter went on sale
Received when expected, exactly what I ordered! Will definitely order again.
Great experience, very fast shipping, ordered on monday, got it on wednesday. Great customer service, helped me choose the right product.
Ordered an item from these folks...arrived 3 days later and was the perfect item! Good job.
We had the unit installed on our RAV4 HY. We gave it to our local mechanic to do the install l. He said it was easy. We haven't used it yet.
Easy ordering, great installation videos, quick delivery.
I have purchased several items from etrailer. No complaints. Good people with good knowledge and help on the phone.
I ordered my surge hitch, and it was delivered quickly. They sent me an email making sure everything was OK and satisfactory. They are very concerned to make sure you received your product and it was to your satisfaction. 2 thumbs up! I will definitely buy from them again.
This is a simple fix to a decades-old problem in the RV industry with the poor design of screen doors. One downside is that the lever requires the drilling of a 9/16" hole in the panel to be installed. 9/16" bits are not very common, and they often cost more than the Camco lever itself.
Very helpful in finding the correct hitch adapter for my bike rake, even contacting Thule to confirm the model.
Good customer service and follow-up. Product arrived quickly.
Ordered the part on the weekend received before the next weekend i had it in hand. Thanks
It was easy to order. I made a request and even though you couldn't accommodate me you provided me with a prompt answer which included the employee's name. I just felt like it was personalized service and if I had a question I could easily reach someone.
We purchased a RV microwave/convection oven from etrailer. The oven arrived damaged during shipping. We emailed etrailer about the damage and they responded within a few hours with instructions on returning the oven (free return through UPS). A replacement oven was shipped the next day and we received it a few days later. We feel their customer service was exceptional during the return and replacement process.
Easy, efficient, GREAT PRICE includes shipping too!
But support blades of the hitch pierced thru the cardboard box and arrived scratched, not a big deal
Easy to order, quick to ship, works as expected. Ideal transaction.
Great to find what I needed, and quick international delivery
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members