On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good heavy hitch, well built nice welds,looks good on my truck
Nice very very cool nice man thanks! I can't seem to fit 50 characters in here so I'm writing some random stuff. Please stop sending me emails ok thank you!
The ordering process was awesome. People friendly, however plastic cover was severely scratched. Not etrailers fault, will use again. It's on the roof so won't be seen.
First time ordering, so far so good
Fast order processing. The shipping was prompt and the package arrived with all parts in good condition. Another great etrailer experience. The B&W hitch works great! Highly recommend.
Expensive, but only option for a weather cap for the power tongue jack
Product picker for my shipment made a mistake and sent wrong item, contacted eTrailer through email and they sent me out correct item next day. Great service for this day in age.
The box was damaged in delivery, but the hitch itself was fine and installation went smoothly.
Very easy to do business with and you can tell they care about the business you do place with them.
I ordered 2 Tires for our Trailer & E trailer always has them in stock. Etrailer is the best!
I got on the website looking for a braking system for my T@g camper that will be towed by my Nissan Frontier. I found the braking system with the wiring connect for the Nissan. Ordered it and it arrived two days later. Haven't had an opportunity to connect it, but the shopping experience was painless.
Very happy with the hinges. They were the proper match for my obsolete trailer
Found the exact product I was looking for to replace my existing broken shower fixture.
ETrailer is the best! They always have what I need in stock, at a fair price and they ship fast!
Easy transaction. Well made product with easy to follow directions
I purchased a pair of replacement male swivel jack mounts. The price was good, they shipped quickly and all was smooth,
I needed to make sure I received the correct bearing for the project I was working on. Although I found some a day later that were less than half the price, I received what I ordered and it worked wonderfully..
The hitch safety strap arrived quickly and it is exactly what I ordered. It was easy to install.
Easy to search and good descriptions. Very affordable price.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members