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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Another great experience with etrailer.com! I needed to replace my old vent and it was delivered damage free.
They usually have what I need. They are normally quick about shipping things out.
E trailer had the items that I needed Kai have not installed them yet but I will give a review when I do
Great price! Lightning fast shipping! Made life easy as it should. We will definitely be back!
The part was in stock. Following purchase shipping process was quick, and the part arrived in perfect condition. Yet another good experience dealing with eTrailer. Thanks!
Not particularly knowledgeable. I have to order to see if it fits at the risk of having to pay return shipping.
Quick and efficient delivery, quality product that fits perfectly what we need to accomplish
Very good and the few questions that I had were answered via chat
I called and asked questions to determine the correct item I needed. Got an emediate answer then asked them to order it. It showed up and works great.
Wanted to be able to pull both fifthwheel camper and gooseneck without having to remove my hitch this product took care of that easy to install and painted to match my trailer
Pretty straight forward 👊🏻
Install wasn't that difficult at all, took about an hour including drilling the holes.
I was able to find the replacement part I needed for my awning. Ordering was easy, and shipping was fast.
After looking at all the local tires shop online listings and making some calls, a friend recommended etrailer. Finally, an online store listing all the measurements and info for their wheels and tires that isn't expecting a layperson to be able to interpret all of the codes. Quality experience throughout--will be back to buy a few more things to kit out the new adventure trailer.
This was shipped quickly and arrived in only a few days, just as fast as Amazon. Easy to assemble. We used it on the back of our Prius for a move. We were able to stack 9 clear plastic bins from Costco (3x3) on this little cargo carrier. No problems transporting cross-country.
Experience was great. Easy to use website, timely delivery
Very easy hitch selection by make/model, and their videos on YouTube are very well done. The box did come with several holes lunched through (it's a heavy objects, so not surprising) and I was afraid the bolts might haven lost, but they were fine.
ETrailer website verified the parts would work with my truck.
UPS delayed my order 2 days. Don't know why.
Great service andFast and dependable service. ETrailer is always my go-to place for any RV or trailer parts. Fast shipping.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members