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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Washington
1 review
0 helpful votes
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Easy to order
August 24, 2024

Found the part on line and ordered it. Easy on line check out.

Date of experience: August 14, 2024
Maryland
1 review
0 helpful votes
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Hitch receiver and wiring harness
August 24, 2024

Great prices, quick delivery. Can't ask for much more.
Hitch bolted right up as advertised.

Date of experience: August 14, 2024
New York
1 review
0 helpful votes
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Great from order to delivery happy with everything would definitely recommend and I'll be back.

Date of experience: August 14, 2024
Arkansas
1 review
0 helpful votes
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Fast shipping
August 24, 2024

Quality product went on without a problem got installed myself

Date of experience: August 14, 2024
California
1 review
0 helpful votes
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Fast Shipping!
August 24, 2024

Super fast shipping and item is exactly what I needed. Thanks so much!

Date of experience: August 14, 2024
Illinois
1 review
0 helpful votes
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Ordering online went smootly and informative. Shipped free and quick. Very well packed, well built and assembly instructions adequate for the task. Bikes fit well and secure. Looking forward to get out with the e-bikes on the back of our new fifth wheel camper in a couple weeks. Communications from etrailer were professional from confirming order, shipping, delivery.

Date of experience: August 14, 2024
Georgia
1 review
0 helpful votes
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Quick!
August 24, 2024

Very quick shipping. I ordered Friday afternoon and the system said I would get it by Monday, I was very doubtful, but sure enough, it was on front door by Monday! They also had a very detailed video on how to install the hitch specific to my vehicle, which made it even better! Would definitely buy from them again!

Date of experience: August 14, 2024
Ireland
1 review
0 helpful votes
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Love the Furrion grates to replace the flimsy burners rings on my Dometic in our Globetrotter 23FBT! Yes, perhaps a tiny bit offset but I consider it almost perfect given the different manufacturers. These grates are so sturdy: No more worry about my pots tipping over. Very fast shipping and delivery. I am extremely pleased overall!

Date of experience: August 14, 2024
North Carolina
1 review
0 helpful votes
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Easy to install
August 24, 2024

First hitch came bent, they had a replacement there the next day! Pretty easy to install.

Date of experience: August 14, 2024
North Dakota
1 review
0 helpful votes
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Fast delivery
August 24, 2024

Parts showed up fast and correct will definitely reorder from here again

Date of experience: August 14, 2024
Wisconsin
1 review
0 helpful votes
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Jeep Hitch
August 24, 2024

Fast delivery with good service! Easy to install on my 2020 jeep cherokee as well!

Date of experience: August 14, 2024
Michigan
1 review
0 helpful votes
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Love your how-to videos! Makes me feel confident to tackle this job myself and save a ton of money!

I did do this myself! Your videos are amazing, Thank you!

Date of experience: August 14, 2024
New York
1 review
0 helpful votes
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Quick delivery.
August 24, 2024

Delivery was quick. Had to widen the pre-drilled holes as they did not line up with the car frame. Key did not pass through the holes on the hitch so had to drill that out as well.

Date of experience: August 14, 2024
Michigan
1 review
0 helpful votes
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Was a exact replacement
August 24, 2024

It was great, no problems was shipped promptly good product

Date of experience: August 14, 2024
New York
1 review
0 helpful votes
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Great customer service.
August 24, 2024

Fast and very responsive. Would definitely order from them again.

Date of experience: August 14, 2024
Georgia
1 review
0 helpful votes
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Great experience
August 24, 2024

The website was easy to navigate. I found the exact part I was looking for and it was shipped the same day. Great overall experience.

Date of experience: August 14, 2024
Texas
1 review
0 helpful votes
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Alright after confusion at first.
August 24, 2024

It took a couple of hours searching and three calls to the sales people to figure out what the replacement should be. The original was discontinued and the replacement your site recommended was discontinued. After that everything went well.

Date of experience: August 14, 2024
Colorado
1 review
0 helpful votes
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I was shopping for a hitch for a 2024 Outback. I was trying to decide between the more easily installed hitch receivers that were recessed pretty far under the bumper vs the harder to install ones that were flush with the bumper. While no one at etrailer could tell me which bike racks would work with the recessed hitch, I was able to discern that my choices would be limited. I ended up purchasing the etrailer model. My installer was nicely under the two hour time estimate for install. I don't actually need to buy a new rack

Date of experience: August 14, 2024
Texas
2 reviews
0 helpful votes
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Always enjoy y'all. Professional and Efficient with great customer service.

Date of experience: August 14, 2024
Missouri
1 review
0 helpful votes
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I will keep eTrailer in my contact list for future support!

Date of experience: August 14, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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