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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Great prices, quick delivery. Can't ask for much more.
Hitch bolted right up as advertised.
Great from order to delivery happy with everything would definitely recommend and I'll be back.
Quality product went on without a problem got installed myself
Super fast shipping and item is exactly what I needed. Thanks so much!
Ordering online went smootly and informative. Shipped free and quick. Very well packed, well built and assembly instructions adequate for the task. Bikes fit well and secure. Looking forward to get out with the e-bikes on the back of our new fifth wheel camper in a couple weeks. Communications from etrailer were professional from confirming order, shipping, delivery.
Very quick shipping. I ordered Friday afternoon and the system said I would get it by Monday, I was very doubtful, but sure enough, it was on front door by Monday! They also had a very detailed video on how to install the hitch specific to my vehicle, which made it even better! Would definitely buy from them again!
Love the Furrion grates to replace the flimsy burners rings on my Dometic in our Globetrotter 23FBT! Yes, perhaps a tiny bit offset but I consider it almost perfect given the different manufacturers. These grates are so sturdy: No more worry about my pots tipping over. Very fast shipping and delivery. I am extremely pleased overall!
First hitch came bent, they had a replacement there the next day! Pretty easy to install.
Parts showed up fast and correct will definitely reorder from here again
Fast delivery with good service! Easy to install on my 2020 jeep cherokee as well!
Love your how-to videos! Makes me feel confident to tackle this job myself and save a ton of money!
I did do this myself! Your videos are amazing, Thank you!
Delivery was quick. Had to widen the pre-drilled holes as they did not line up with the car frame. Key did not pass through the holes on the hitch so had to drill that out as well.
It was great, no problems was shipped promptly good product
Fast and very responsive. Would definitely order from them again.
The website was easy to navigate. I found the exact part I was looking for and it was shipped the same day. Great overall experience.
It took a couple of hours searching and three calls to the sales people to figure out what the replacement should be. The original was discontinued and the replacement your site recommended was discontinued. After that everything went well.
I was shopping for a hitch for a 2024 Outback. I was trying to decide between the more easily installed hitch receivers that were recessed pretty far under the bumper vs the harder to install ones that were flush with the bumper. While no one at etrailer could tell me which bike racks would work with the recessed hitch, I was able to discern that my choices would be limited. I ended up purchasing the etrailer model. My installer was nicely under the two hour time estimate for install. I don't actually need to buy a new rack
Always enjoy y'all. Professional and Efficient with great customer service.
I will keep eTrailer in my contact list for future support!
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

