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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy website to navigate and place my order. You had the exact parts I needed and the order arrived quickly.
Orders are always shipped on time. Customer service is always timely with a response if needed. Overall, always a great experience with e-tailer.
Always a great experience we have ordered this same step previously and always been satisfied with the product and getting the order in a timely manner
Quick turnaround and excellent follow up to make sure we received everything. Will definitely use e trailer again.
I am extremely happy with the products I purchased and etrailers customer service is impeccable!
Product works as described. Satisfied with the quality too.
They had what i needed and it was delivered in a timely manner
Great Experience - Easy to install. Took 40 min. Just needed a little help to hold the hitch in place while I screwed the nuts on the bolts.
I needed an adapter for my trailer cameras to work with only 4 days before the trip. They shipped the order, and we received it on time to get the cameras working before we left. Great service!
Ordered an A20 Kurt fifth wheel hitch. Everything was in the package and no damage when it was recovered. Took a while to get it open but that was ok
Tracked my package for Eastern Canada and shown it was all the way in California.I phoned and inquired, I was told that it gets shipped there to go through customs.
Should be a more efficient process than sending the wrong way across the country.
Easy to find the right item i needed. The installation was pretty simple it was kind of like replacing the rubber seal on a swimming pool screen enclosure.
Pkg only 30 minutes away, next day Friday, left and went to Pennsylvania, talked with you again and was told you would refund my money, no refund yer,pkg arrived on Monday, I Want The Refund please,I was so upset with this,we had to cancel a trip without the part,had I known that it wouldn't arrive we would not have planned to go on the trip, please refund the money to me
Fast easy ordering. And super fast delivery! Very happy with product.
My product was delayed due to hurricane Debby. When I contacted etrailer thru Amazon tracking, the response was quick and they found my package and was able to tell me when it would be delivered. And the package came in on that day. I was very happy with the service.
Easy to navigate and purchase products, and service has been excellent.
Found an adjustable ball hitch that I wanted and ordered it.
Easy to order. Easy to get information on my purchase. Very satisfied
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members