On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Received the parts I ordered in a timely manner. When ever I order from etrailer I have never have a problem
I haven't had a chance to install it but I'd be glad to let you know how it goes
It was easy to use the web site to get the right hitch for my vehicle. Once I received my unit it was very easy to install. They provided good step by step instructions and even a video. Great job.
Found the part, reasonable price and delivered on time! Good communication at all times.
Quick shipping on the part we ordered. Website was easy to find what we needed. Good merchant site.
Great product delivered when told it would be here. Very nice product.
Ordered a new replacement fender for my boat trailer from e-trailer and it arrived very fast, price is great and I'll be buying all my parts from here in the future
3rd hitch I've purchased from etrailer. Arrived timely and with the help of on-line video directions, installation was quick and easy.
ETrailer gives you all the information you need to make an informed decision.
The videos are straight forward and honest.
Bought because of other peoples reviews, Works perfect, added an anti rattle bracket. Very solid setup.
Seems pricey for what it is, (2) pieces of tubing, welded with (2) drill holes. Hard to argue with the results when you have a few thousand dollars in bikes and a carrier on your hitch.
Locating the trailer hitch I wanted for my vehicle was easy to do on etrailer.com. The package arrived on time as promised. However, the box was totally damaged. Luckily, everything was well-secured to the hitch, so I wasn't missing any parts.
Quick and easy to identify the trailer hitch I needed. Ordering was quick and the promised delivery date is just a few days from today.
This order was smooth and the hinge I needed was exactly as described and delivered promptly. Thanks you for the opportunity to provide that I had exceptional service. Will continue to look for items if need with your site before looking elsewhere.
Multiple errors when trying to process my credit card. Will be verifying that I was only charged for one pin. I am connected to WiFi so it's not a connection or internet issue.
Very quick delivery! Staff was informative like always and I will keep ordering any needs from Etrailer
Quick, easy, and accurate. My only feedback is to send tracking.
As always there was fast shipping, easy installation, and a great product.
Videos were most helpful. Hitch arrived with 12" blemishes and secveral chips to the metal. I had to repaint them myself, for $200, I expected better quality than that. Had to get the hitch installed that day otherwise I would have returned for better one.
You had exactly what I needed and it arrived very quickly. Good customer service
Easy to find the product I was looking for, order and received in a timely fashion.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members