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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Got trailer wiring harness, great quality, plenty of instructions available.
Chat folks helped find wiring connections and harness
The lock washers for sure and I believe the bolts as well are cheap material, 3 lock washers smashed and broke. I had to leave it that way because of the bolts with wire guides on them in tight space. Why not use quality bolts like tractor supply farm grade?
Your guys said use torque wrench, NO when an rv is pulling at 70 mph for many miles, I don't want bolts breaking. Kit - It comes with safety cables. Use the right bolts and nuts like on a John Deere and it will never move!, don't need a safety cable
Chat folks helped find wiring connections and harness
The delivery of my order was punctual, and the product matched the description provided. The user-friendly interface of the website facilitated a seamless ordering process.
All parts arrived as promised in perfect condition. The posted location updates are a nice feature.
Found what I needed and easy ordering. Was on the road and they had it at our next stop before we got there.
Always great products Our vortex genesis was great until we realized their indoor step took up too much room We took them out and the scissor step in They r fabulous and less bulky and our rzr s 4 seater fits perfect
Great how to videos. They really helped me pick the right items and how to build the bunks.
Easy to use web site. Prompt delivery. Install instructions easy to follow and fit was right the first time.
Original walked off during a camping stay. This replacement is an upgrade.
All good. Everything fit as it should. Took about a hour and a half to install.
I ordered and my package arrived very quickly. Packaged well and as described on the web page.
I am very happy with the products and etrailer.com service. Very quick delivery.
I had a hard time finding a 3" strap for my boat trailer winch. Finally found one on etrailer at a good price.
Very easy to work the site, and order what I needed! Keep up the great work.
Good video info. Tires were the right size. They were boxed up well & arrived in good condition. I'm happy with the price & quality.
Everything I needed was sent in a timely manner. Took out the old parts and replaced with the new ones. Everything fit like a glove. I highly recommend etrailer.
Great experience, easy to find the tire and have it delivered.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members