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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Came in free shipping, was a perfect match. Great experience. Would use them again.
Excellent service and fast shipping would do business with again
Great customer service on phone also --- quick shipping and great folks
This is the 2nd time I've ordered a hitch for cars I've owned. Both fit perfectly and the purchase process was simple.
Awesome! My 2021 Honda CR-V Hybrid now has a great hitch, bolted in three critical areas. The small cuts in two plastic pieces are NOT diagrammed well at all, but fear not, they don't show after completion!
I ordered a product overnight on a Friday morning with delivery date of Monday, the item was not shipped until Monday and subsequently the item arrived Tuesday which was not what was advertised when I ordered the trailer bearing.
Well organized! Responsive when order was stalled due to shipper. Been a repeat customer and have always been satisfied.
Very professional and very helpful when called about trailer light wiring, fantastic
Was sceptical at first but ordered the part and worked great. Quality may be a bit less than the manufacturer made (guessing it may be off shore made but only guessing) part but it was also about 1/5 of the price! Wouldn't hesitate to use this site again
Prompt service. Fair pricing. My email question was answered quickly. My only criticism is cannot websites estimate shipping add-on prices before you give ALL your information and email address? Shipping can be a real I GOT CHA!
I HATE websites that have you give ALL your information and email address BEFORE you get the full price. DON'T do that! It's manipulative. Show me the full price including shipping before I decide whether to buy so I avoid any I GOT CHAs! Very unbecoming of a fine organization like yours.
Item fits my vehicle as described, shipping was going to be delayed,they keep me informed, turned out to only be a few days, great place to buy from!
Quick and easy! Thank you. I appreciate the prompt shipping and overall experience. Well done.
Great place to get trailer parts, easy to use website and reliable
Part was easy to order. Shipped quickly. Install videos were pretty much spot on. Nothing is ever as easy as it looks, but the hitch fit just as it was supposed to and functions well. Wiring instructions were a little confusing, as they were written generically for various vehicles, but again, it worked just as it was supposed to. Overall I was very pleased with this purchase.
Web site has a vast amount of information to help determine what part is needed. Fit like a hand in glove! Fast shipping.
Took to the installation shop you suggested and they did a great job thank you.
The item arrived before the estimated delivery date.
E trailer has wonder customer service.
Well I happened to order the wrong one, poor product description. Had to return it, cost me 84$ restock fee. Ordered the correct one, they couldnt just credit me towards the new purchase. I paid for the correct one and still havent been refunded for the first one I paid for.
Very good experience. Easy to find, accurate search engine.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members