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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Needed 5 trailer rims for an old trailer of mine and etrailer came to the rescue! Great price, fast shipping and great product.
Glad that the Rim and tire I ordered got to me before my trip. I didn't get any shipping information updated on my purchase. Very pleased with your service overall, I will order again when needed
Easy to navigate website, in stock, and shipped timely manner
Received part as advertised in good condition and reasonable time. Two pins I had to make myself that weren't included (and I don't think they were advertised to be) but should have been for the price.
Already installed and trailer looks like new again. Was hit by hit and run driver while on the highway. Since he got away i need to fix the trailer.
Great company to deal with they are very logistically easy and send you updates on your shipment. I had one little problem one time called and they fixed it immediately. Great company to deal with.
Our trailer light got broken and we needed to replace. Found what we needed on your website and liked the price and ease of ordering. Will use again when needed. Thanks for great service.
Good product explanation worked out perfect to the tetee very simple very easy wiring plug and Play everything worked out perfect after I hooked it up will always use the trailer for my parts
This was a great experience. From ordering to shipping and the follow up. The product was built sturdy and easy to install
Ordered this drop hitch for my son's lifted Gladiator. It is heavier than many we reviewed and adjustable height for any trailer he has to pull.
Etrailer had a better selection than other sites and let us compare to see which would be best.
Pleasant, helpful customer service when ordering and informative YouTube videos to match.
The Online help was outstanding. Specifically, Tegan and Kirstin. The shipping experience has continued to impress me. Everything was extremely well packed. I received one shipment from Utah and one from Missouri. Even the UPS driver noted how well etrailer packaged their products. I have everything I need now, it's time to install.
The hub came quickly and installed without a problem. Took maybe 20 minutes total to install and has worked great.
Dont make me have to write a number of characters, you are requesting me to write a review you cant expect me to write a minimum
I have use etrailer.com several times and have always had good service, quick response and i get what I was asking in good condition. Their product description have good details that match the product.
I lost a wheel hoop knob and bolt for my hitch style 4 bike rack somewhere from Kansas City to Colorado. They had exactly what I needed. Pricing was good as well. Had the part purchased, shipped, and on the rack in 3 days. Worked out perfectly since I initially had 3 bikes but bought a 3rd while in Colorado. On the next adventure!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members