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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Indiana
1 review
0 helpful votes
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Shipping
August 29, 2024

There was a very large gap in shipping speed between the head of the unit and the unit its self. The head of the continuum hitch came as specified on e-trailer estimate but the rest of the set up arrived a week and a half later.

Date of experience: August 18, 2024
Pennsylvania
2 reviews
0 helpful votes
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Easy to drill through their inventory and selections to find the right part. I Use this company for all my trailer needs.

Date of experience: August 18, 2024
Michigan
1 review
0 helpful votes
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Received the parts I ordered
August 29, 2024

The buying process was simple and received the order quickly.

Date of experience: August 18, 2024
Indiana
1 review
0 helpful votes
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ETrailer was fine
August 29, 2024

It is confusing. My car is a 2022 BMW X5 xDrive45e with M Sport. They pointed at a Stealth version that said "not with M Sport Package" but insisted that it was for my car. I purchased it. Well, the instructions and video did not exactly match my car at the expense of broken clips. The rear gate kick wand now it does not work. When asked for help, I was referred to Stealth. That was a blow. Clearly they didn't know anything about my car model. I ended up with a large number of clips and screws for which I can only vouch for 2 clips and 1 screw. I would have to go through the entire break down process to figure this out.

Date of experience: August 18, 2024
Connecticut
1 review
0 helpful votes
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Delivery option
August 29, 2024

If you need the product choose expedited service. USPS delayed 2 days

Date of experience: August 18, 2024
New York
1 review
0 helpful votes
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The vehicle compatibility tool coupled with the install videos you guys had increased my confidence in my product purchase, and made it really easy to find all the info I needed.

Date of experience: August 18, 2024
California
1 review
0 helpful votes
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Good quality. Bad fit
August 29, 2024

Upon installing the cover, I had to modify the cover to fit well. It looks good and the quality is great. If you are a DYI person you should have no problem

Date of experience: August 18, 2024
New York
4 reviews
0 helpful votes
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Great products, Dependable service
August 29, 2024

This is an excellent website. Easy to compare products. LOTS of product in stock.

Date of experience: August 18, 2024
New York
1 review
0 helpful votes
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Don't know
August 29, 2024
Updated review

Have not installed it yet. Hopefully this week or next week.

Date of experience: August 18, 2024

Could not find one of the parts I was looking for
August 15, 2024
Previous review

Could not find one of the parts I was looking for. Hopefully the parts I ordered fit, she gave rough measurements for the ladder parts.

Date of experience: August 5, 2024
Kentucky
1 review
0 helpful votes
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Vey easy ordering. Great support.
August 29, 2024

My order had everything I needed to do my install and etrailer. The install was flawless, thanks to the guides and videos.

Date of experience: August 18, 2024
Michigan
1 review
0 helpful votes
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Tail light
August 29, 2024

Very happy with the website. Very easy to navigate. I found what I needed immediately. I found the price a little high, but having said that the light was very well-made, so that was acceptable. Got here immediately and in good shape. Will buy from them again.

Date of experience: August 18, 2024
Florida
1 review
0 helpful votes
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Long time e-trailer customer
August 29, 2024

Have purchased many things, 3 trailer hitches, wiring kit, other accessories and all have been spot on. No issues. The video instruction is the deal sealer. Always works and accurate.

Date of experience: August 18, 2024
Virginia
2 reviews
0 helpful votes
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Replacement cover worked perfectly!
August 29, 2024

Site was fairly easy to navigate, but I did have to put part # in to pull up item

Date of experience: August 18, 2024
Illinois
1 review
0 helpful votes
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Quick, precise and correct!
August 28, 2024

Oder deck screws for trailer. Quick delivery with the right amount of screws.

Date of experience: August 18, 2024
Wisconsin
1 review
0 helpful votes
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Almost satisfied..
August 28, 2024

Part described as plug and go but I needed to extend wires about 8 inches to be able to reach plug on taillights and still be able to tuck rest of wiringbehind bumper.otherwise all went well and hopefully you change your product to fit..

Date of experience: August 18, 2024
Virginia
1 review
0 helpful votes
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Everything that I wanted.
August 28, 2024

Excellent tow hitch, easy to follow instructions. Definitely shop here again.

Date of experience: August 18, 2024
California
2 reviews
0 helpful votes
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Seems to be good solid shackle.
August 28, 2024

I just got it installed. I haven't used it yet. It looks like it will work well.

Date of experience: August 18, 2024
Wisconsin
1 review
0 helpful votes
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2011 rav4 hitch and wiring harness
August 28, 2024

I recieved my order promptly, the hitch was in good condition and easy to install, but the curt******* wiring harness is not compatible with my 2011 rav 4

Date of experience: August 18, 2024
New Mexico
1 review
0 helpful votes
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Works great!
August 28, 2024

Took me a long time to find this product for my stove. Furrion doesn't even carry these anymore. It works perfectly.

Date of experience: August 18, 2024
Florida
2 reviews
0 helpful votes
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Ordered and received ahead of est delivery date promised. Packaged well

Date of experience: August 18, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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