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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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There was a very large gap in shipping speed between the head of the unit and the unit its self. The head of the continuum hitch came as specified on e-trailer estimate but the rest of the set up arrived a week and a half later.
Easy to drill through their inventory and selections to find the right part. I Use this company for all my trailer needs.
The buying process was simple and received the order quickly.
It is confusing. My car is a 2022 BMW X5 xDrive45e with M Sport. They pointed at a Stealth version that said "not with M Sport Package" but insisted that it was for my car. I purchased it. Well, the instructions and video did not exactly match my car at the expense of broken clips. The rear gate kick wand now it does not work. When asked for help, I was referred to Stealth. That was a blow. Clearly they didn't know anything about my car model. I ended up with a large number of clips and screws for which I can only vouch for 2 clips and 1 screw. I would have to go through the entire break down process to figure this out.
The vehicle compatibility tool coupled with the install videos you guys had increased my confidence in my product purchase, and made it really easy to find all the info I needed.
Upon installing the cover, I had to modify the cover to fit well. It looks good and the quality is great. If you are a DYI person you should have no problem
This is an excellent website. Easy to compare products. LOTS of product in stock.
Could not find one of the parts I was looking for. Hopefully the parts I ordered fit, she gave rough measurements for the ladder parts.
My order had everything I needed to do my install and etrailer. The install was flawless, thanks to the guides and videos.
Very happy with the website. Very easy to navigate. I found what I needed immediately. I found the price a little high, but having said that the light was very well-made, so that was acceptable. Got here immediately and in good shape. Will buy from them again.
Have purchased many things, 3 trailer hitches, wiring kit, other accessories and all have been spot on. No issues. The video instruction is the deal sealer. Always works and accurate.
Site was fairly easy to navigate, but I did have to put part # in to pull up item
Oder deck screws for trailer. Quick delivery with the right amount of screws.
Part described as plug and go but I needed to extend wires about 8 inches to be able to reach plug on taillights and still be able to tuck rest of wiringbehind bumper.otherwise all went well and hopefully you change your product to fit..
Excellent tow hitch, easy to follow instructions. Definitely shop here again.
I just got it installed. I haven't used it yet. It looks like it will work well.
I recieved my order promptly, the hitch was in good condition and easy to install, but the curt******* wiring harness is not compatible with my 2011 rav 4
Took me a long time to find this product for my stove. Furrion doesn't even carry these anymore. It works perfectly.
Ordered and received ahead of est delivery date promised. Packaged well
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

