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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Easy ordering and check out. Great product availability too.
They are excellent at making sure you received your order and are happy with it.
The website was easy to use and the information explain the hitch in detail was very helpful.
Had to order a new hitch stand for our trailer. The site was easy to navigate and find the product I needed.
Trailers had exactly what I needed. And shipping was extremely fast for the size of my order.
Great shopping experience good website product arrived on time
Ladder rack, Shipped fast, great quality, easy assembly! I would definitely recommend it.
Good and had what I was Looking for. Ordered 3 items and all where in stock.
Received my first order of (2) jacks faster than expected, my second order of (2) jacks is running late..
The hitch was as described and easily installed. I was told this wasn't a "hidden" hitch, but it mounts behind the bumper and only the receiving arm can be seen once installed. Went on in about 45 minutes on a 2023 Hyundai Tucson Hybrid SEL. Holes are pre-drilled in frame, easy to screw in the 3 bolts per side.
Could not be happier! Bought the Blue Ox Sway Pro which is a dream to tow with. When I needed a 7 hole shank I received it the next day. Great company to deal with!
Had all the parts I needed for my trailer at great prices. Very friendly and helpful staff.
Very good experience. Nice Product. Went on just as described.
Hitch arrived on time. Install went smoothly. It went on without a hitch…smiles
The item I wanted was not in stock, their staff kept me informed of it's progress all the way. It pleases me that they took the time to do that. I haven't had need of the brake controller yet but everything suited my installation plan perfectly.
Shopping on eTrailer is easy and straight forward with the ability to enter your specific truck and search for specific product types that will fit it. I always go to etrailer for products for my truck that need to be specific for my truck model.
Wonderful company to deal with! Friendly and helpful! Thank you!
Was a little hard to find and I was unsure because the image showed the thread not going all the way to the end like CH751's installed by Keystone. When I received them the fit perfectly. The lock has a shutter to keep dirt and moisture out.
Placed my order it shipped almost immediately fit my truck perfectly plug and play I would for sure buy something from there again
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members