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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Super fast shipping, A+ communication. I have not had a chance to install it, but it looks like it is a custom fit for my Tacoma.
Quick and easy purchase with easy instructions to put together and easy way of finding the right part for your truck
In less than five minutes I was able to replace both hinges and bring new life back to my Skybox. I have been using a stick to prop the Skybox open this last year and nice to have a permanent solution. Thank you!
Read thru reviews and one customer stated it fit the same application i was looking for so purchased
The hitch fit perfectly and was easy to install. The custom wiring harness worked perfectly!
Easy to find what we were looking for. Also, customer service was terrific in getting g a return, I had ordered the wrong one.
Everything was easy and I had updates all the way! Thank you for your prompt service.
Had some parts that were broken. Replaced without complaining and received new parts soon after.
Got one number wrong on Street address and they called next day and said they had to cancel order. So we re-ordered and boom, it came the same delivery day anyway! Good service!
Worked like advertised. Good quality. Super fast shipping very pleased with this product.
Arrived seamlessly and in three days. I'm excited to get my hitch in the car!
I'm unsure yet how to rate the product. I've replaced the circuit board and it's not working. Not sure if it's the product or something else unrelated.
To be continued.
Easy to navigate the website and things got here in a timely manner!
Etrailer always has not only the hitch or receivers, but all the accessories to make the towing experience simple and safe. These lights were used on a bike rack to add visibility of my brake lights and directionals when my bike is on my car.
Easy to find what I wanted and informative videos to know what I needed and wanted for what I was going to use this receiver hitch for.
This kit was even easier to install than anticipated. The instructions were for an ICE Rav4, and not specifically for the hybrid. Hybrid has the battery in the rear of the vehicle, right next to the spare tire. Made install incredibly easy.
Highly recommend the kit. Easiest trailer hook-up I've done in 25 years.
Easy. Simple. Fast. Efficient. Useful. Effective. Essential.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members