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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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It was great and it arrived on time. Everything was easy. Thanks etrailer!
Website was very easy to navigate. Great videos that help with the install!
I appreciated the selection your site had and the installation videos explaining the different options to consider when deciding which to purchase.
I have ordered items from etrailer in the past and all were shipped as promised
It was fast shipping. Exactly as ordered. Contacted customer service and they answered all my technical questions.
The kit contained everything I needed. It took a little time to assemble but it looks good and feels sturdy.
Started with great customer service when chatting with a representative before purchase. I bought a car hitch to use on a golf cart. It was exactly what I needed since the manufacturer of the golf cart ones had discontinued and was no longer making them. Very happy with purchase.
Product was packaged well, product was as described. Delivery was not as described due to a dealy in the USPS Snail Mail System. I would much rather pay8.99 or something and have fedex or UPS do the delivery.
Great quality wheels and tires and they look great on my trailer
Etrailer customer service is always on the ball, to the point and courteous. This rack is substantial and fairly easy to assemble. I recommend putting the receiver in the hitch and then assembling from there. Best with a socket set and both a 5/8 and 9/16 wrenches.
I had a smooth experience with customer service rep in order to get the correct items. All is good.
Nothing as of yet but if I do need anything I will surely contact you!
Very Good. It was simple to order what I needed. There were directions showing the distance between the bolts center to center to make sure I ordered the right rim.
I surprised at the low volume of this deer whistle. I'm not sure how it can reach 1/4 mile at 65mph. If it can be heard and be a distraction...I'll be surprise.
Hitch was easy to install especially after watching the installation video.
The site is very easy to use and checkout was quick and easy to navigate. Delivery was very fast and arrived on date specified
I received my order days ahead of the expected delivery. They always get things delivered quickly.
Great site! Your site comes highly recommended and you didn't disappoint! I received my replacement two days later and that was two days earlier than the projected delivery date! Great job! I'll use your service again guaranteed!
I ordered a replacement motor for the Max Air fan. It was in stock and it was clear which motor to order.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

