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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Arizona
2 reviews
0 helpful votes
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Timbren spacer kit
August 29, 2024

It was great and it arrived on time. Everything was easy. Thanks etrailer!

Date of experience: August 19, 2024
Maryland
1 review
0 helpful votes
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Great transaction
August 29, 2024

Website was very easy to navigate. Great videos that help with the install!

Date of experience: August 19, 2024
Washington
1 review
0 helpful votes
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Trailer Hitch
August 29, 2024

I appreciated the selection your site had and the installation videos explaining the different options to consider when deciding which to purchase.

Date of experience: August 19, 2024
Texas
1 review
0 helpful votes
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All good and delivered as I ordered
August 29, 2024

I have ordered items from etrailer in the past and all were shipped as promised

Date of experience: August 19, 2024
North Carolina
1 review
0 helpful votes
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Etrailer service
August 29, 2024

It was fast shipping. Exactly as ordered. Contacted customer service and they answered all my technical questions.

Date of experience: August 19, 2024
South Carolina
1 review
0 helpful votes
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The kit contained everything I needed. It took a little time to assemble but it looks good and feels sturdy.

Date of experience: August 19, 2024
Tennessee
1 review
0 helpful votes
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Works For Me
August 29, 2024

Started with great customer service when chatting with a representative before purchase. I bought a car hitch to use on a golf cart. It was exactly what I needed since the manufacturer of the golf cart ones had discontinued and was no longer making them. Very happy with purchase.

Date of experience: August 19, 2024
California
1 review
0 helpful votes
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Awesome
August 29, 2024

Very fast service, good communication. They emailed me when I ordered and when the product shipped.

Date of experience: August 19, 2024
New York
1 review
0 helpful votes
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Bearings for Dexter 3500# Axle
August 29, 2024

Product was packaged well, product was as described. Delivery was not as described due to a dealy in the USPS Snail Mail System. I would much rather pay8.99 or something and have fedex or UPS do the delivery.

Date of experience: August 19, 2024
Tennessee
2 reviews
0 helpful votes
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Good product and fast delivery
August 29, 2024

Great quality wheels and tires and they look great on my trailer

Date of experience: August 19, 2024
Maryland
1 review
0 helpful votes
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Great service
August 29, 2024

Etrailer customer service is always on the ball, to the point and courteous. This rack is substantial and fairly easy to assemble. I recommend putting the receiver in the hitch and then assembling from there. Best with a socket set and both a 5/8 and 9/16 wrenches.

Date of experience: August 19, 2024
Virginia
1 review
0 helpful votes
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Had a smooth transaction...
August 29, 2024

I had a smooth experience with customer service rep in order to get the correct items. All is good.

Date of experience: August 19, 2024
Minnesota
1 review
0 helpful votes
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Not known yet
August 29, 2024

Nothing as of yet but if I do need anything I will surely contact you!

Date of experience: August 19, 2024
New York
1 review
0 helpful votes
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Trailer Tire (Spare)
August 29, 2024

Very Good. It was simple to order what I needed. There were directions showing the distance between the bolts center to center to make sure I ordered the right rim.

Date of experience: August 19, 2024
Nebraska
1 review
0 helpful votes
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LOW VOLUME questionable whistle
August 29, 2024

I surprised at the low volume of this deer whistle. I'm not sure how it can reach 1/4 mile at 65mph. If it can be heard and be a distraction...I'll be surprise.

Date of experience: August 19, 2024
New Jersey
1 review
0 helpful votes
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Great product
August 29, 2024

Hitch was easy to install especially after watching the installation video.

Date of experience: August 19, 2024
Colorado
2 reviews
0 helpful votes
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Great service and quick delivery
August 29, 2024

The site is very easy to use and checkout was quick and easy to navigate. Delivery was very fast and arrived on date specified

Date of experience: August 19, 2024
Washington
1 review
0 helpful votes
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Faster than expected
August 29, 2024

I received my order days ahead of the expected delivery. They always get things delivered quickly.

Date of experience: August 19, 2024
Wisconsin
1 review
0 helpful votes
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Hard to find light cover
August 29, 2024

Great site! Your site comes highly recommended and you didn't disappoint! I received my replacement two days later and that was two days earlier than the projected delivery date! Great job! I'll use your service again guaranteed!

Date of experience: August 19, 2024
Washington
1 review
0 helpful votes
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Max Air Fan Motor
August 29, 2024

I ordered a replacement motor for the Max Air fan. It was in stock and it was clear which motor to order.

Date of experience: August 19, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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