On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I installed this on my ez loader flats boat trailer and it works and looks great.
It installed without issues, I am very pleased with the order
Got all parts but one part ordered did not fit company worked with me on getting it worked out
Easy to find parts on the website, easy to place the order online, fast shipping to get the parts. All good things.
Like the video.
Wish there were coupon codes that work.
Hitch well made and nicely finished.
Like the video
Wish there were coupon codes that work
The online shopping experience and ordering was a huge convenience. Our new AC unit was delivered right to the house and quickly! It doesn't blow as cold as our old AC Unit on the camper but it does what it is supposed to. Camp the rest of the season has been "chill"
Hitch fit perfect, had to repaint it due to UPS poor handling. Harness worked great, seems high quality. Hitch would have survived better if it was just completely bubble wrapped and not even in a box. UPS sent it to wrong location, and by the time it got to me, hitch was hanging out of box and scratched up.
I ordered it on Thursday (standard shipping) and installed it myself Saturday afternoon đź‘Ť
Both parts came on time, as ordered, and included instructions on how to install the parts.
Customer services accomplished my needs. I was needing upgrades on wiring and lighting and their recommendations accomplished and exceeded my expectations.
Ordered a couple of items and one happened to get lost and never arrived. I was under a time crunch for some other items and Shelia was able to the I stock portion of the order shipped out right away. When I contacted Shelia about the missing item she was able to get a replacement out right away. Great customer service and very pleasant to talk to.
Found the best product ever suitable for your bike rack. Once you tighten the screw, there is no wobble at all on the bike rack
Great, easy to fit your own vehicle, employees seem to care, and great fast shipping.
Easy to buy fast to get. Fair price, good communication, fast shipping
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members