On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good and fast easy to install just as a wonderful fit for the use for her to get around places that she wants to see 👀
Installed Sumo Spring supports to the front of a Mercedes chassis Motor Home. This greatly reduced the sway in this unit. Installation was relatively easy and completed in less than two hours from jack up to jack down. Had previously installed Sumo's on the rear. Bought both items from e-trailer, great company to do business with. Highly recommend them!
Quick and easy to order from, good quality and had what we needed
Quick delivery and tire and rim appears to be good quality. Rim lock set works well however packaging had been opened and taped shut.
Easy to order from the website along with excellent quality and price
I received the order - hitch for a 2006 Lexus RX330 - on time and encountered no problem installing it.
I installed 5 latches on our 5th wheel. They were easy to install look great and latch tight. We leave on our trip soon so we'll see how they do in use.
Things were easy to find. Checkout was easy. The product was as described and all parts were there.
Hello as you ship very heavy boxes,doubled boxing would be nice, then you won't loose parts
I needed 2 more of the same trailer rims that I had ordered a couple years back. Went to an old email receipt and easy enough, ordered 2 more.
Great service, small glitch with paypal, called etrailer and GOT A REAL PERSON on the line in no time. Everything was fine, shipped fast and everything fit.
Vary easy to find products and pay. Was told it would fit but didn't.
Product worked great, as expected. There was a slight hiccup, as sometimes occurs, with the shipping company… but the customer service team at eTrailer.com was great and made sure I got my item! Appreciate your level of service. Thank you!
So easy. Just enter your vehicle information and your site brings up all of the options.
Easy to use and the remarks section is very helpful.
Product delivered without damage and on time. Price was reasonable too.
This product arrived quicker than the INNO Roof Cargo Box did from the manufacturer. Great product videos on Trailer. The videos made the decision to purchase easy for me. It's great to get a perspective of the product and the ease of use/installation prior to purchase.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members