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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Needed a little longer bolts for the THULE roof ski rack I use for fishing rods in the summer. These 50mm are perfect fit and did the trick for the extra thick cross bars. I got the wrench as well. It turned out exactly the same as the THULE one that came with the rack.
Thank you people at etrailer.com.
Bearing seals arrived shortly after I ordered them. Fast packing and shipping!
Order was good, site was easy. Came very quick. They seem very concerned about getting this survey to the tune of the same email every other day asking if I got it. You have the tracking. You know I got it. Send me one email and if I wanna do a survey I'll do a survey. I don't need 14 follow up emails. Only reason I didn't give 5 stars. Spite I suppose. I'd order again for sure. But chill on the emails guys
Very good. Easy to search site and good price range. Many options to choose from.
Everything was good, except etrailer needs to email or text a tracking number. I had to call to get this.
Had the stuff I wanted in stock and fast shipping. What more do you need. Thanks
Easy search. Very good description. Excellent pictures and dimensions. Video was reassuring on correct purchase.
The replacement rubber strips for my roof rack shipped quickly and arrived in just a few days.
Navigation was clear and appropriate videos were linked to the product page.
My only disappointment is that I do not like the hitch styles available for my vehicle.
This is not the fault of etrailer, it is just the design of my car.
My car only takes the triangular hitch, with one bolt on each side and the hitch hanging from the tow hook beneath the trunk and under the bumper. Basically, vertical weight is bearing on the tow hook and lateral forces are controlled by the end pieces connected to the frame.
I wanted the hitch with two bolts on each side and a full crossbar, but not available for my car.
Navigation was clear and appropriate videos were linked to the product page.
Ordered a class 3 draw tite hitch and when it showed up the box was damaged and the hitch was bent. Called and customer service sent me a new one right away. The new box shows up days later looking worse than the first one. Was skeptical of the conditions of the hitch but minus a minor flex and some paint chips it fit. Overall had a great experience with service but the shipping was rough.
I have an old luggage carrier that hasn't been useable in years, but thanks to you, it will serve me well again!
Easy to navigate and viewing items that's available when inquiring for specific part's
Works good on our enclosed trailer. Ordered extras in case I need to replace anymore.
Ordered a new converter for my camper and was pleasantly surprised at how easy it was to finda replacement and how fast it was delivered.
First time buying through etrailer and I have to say they exceeded my expectations. From beginning to end, the process was smooth and simple. My product arrived earlier than expected, and I was completely satisfied.
I bought two new Westlake st235 75/r15 tires for my 2021 Geo pro travel trailer. E trailer is the only place I could find them, They have a D rating the OEM's were only a C rating. They were a bit pricey, ordering was easy,delivery was fast and you could track them all the way to your doorstep. And they were manufactured a couple months ago. All in all, I am very pleased with the Westlake tires and E trailer.
Love the fact I can plug in the year/make/model of my RV and it automatically recommends parts that goes with it.
Had no problem installing the tow hitch. I'm 71 and got it installed within a hour. Watched video and got it wired too! Product was still in packaging which was amazing considering the weight.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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