Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of etrailer

etrailer

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate etrailer?
grey stargrey stargrey stargrey stargrey star

etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
Follow Jordan H.
Unfollow Jordan H.
Share Review
Report Review

Needed a little longer bolts for the THULE roof ski rack I use for fishing rods in the summer. These 50mm are perfect fit and did the trick for the extra thick cross bars. I got the wrench as well. It turned out exactly the same as the THULE one that came with the rack.
Thank you people at etrailer.com.

Date of experience: August 21, 2024
Connecticut
1 review
0 helpful votes
Follow John V.
Unfollow John V.
Share Review
Report Review

Excellent service as usual
August 31, 2024

Bearing seals arrived shortly after I ordered them. Fast packing and shipping!

Date of experience: August 21, 2024
New York
1 review
0 helpful votes
Follow Adam Y.
Unfollow Adam Y.
Share Review
Report Review

Spam emails following order
August 31, 2024

Order was good, site was easy. Came very quick. They seem very concerned about getting this survey to the tune of the same email every other day asking if I got it. You have the tracking. You know I got it. Send me one email and if I wanna do a survey I'll do a survey. I don't need 14 follow up emails. Only reason I didn't give 5 stars. Spite I suppose. I'd order again for sure. But chill on the emails guys

Date of experience: August 21, 2024
Montana
1 review
0 helpful votes
Follow Amy E.
Unfollow Amy E.
Share Review
Report Review

Very good. Easy to search site and good price range. Many options to choose from.

Date of experience: August 20, 2024
Hawaii
1 review
0 helpful votes
Follow Bob G.
Unfollow Bob G.
Share Review
Report Review

Fast shipping good packaging.
August 31, 2024

Everything was good, except etrailer needs to email or text a tracking number. I had to call to get this.

Date of experience: August 20, 2024
Oregon
1 review
0 helpful votes
Follow Paul R.
Unfollow Paul R.
Share Review
Report Review

Great service and fast shipping
August 31, 2024

Had the stuff I wanted in stock and fast shipping. What more do you need. Thanks

Date of experience: August 20, 2024
Michigan
1 review
0 helpful votes
Follow Jonathan Z.
Unfollow Jonathan Z.
Share Review
Report Review

Carl
August 31, 2024

Easy search. Very good description. Excellent pictures and dimensions. Video was reassuring on correct purchase.

Date of experience: August 20, 2024
Oregon
1 review
0 helpful votes
Follow Avery R.
Unfollow Avery R.
Share Review
Report Review

Thule Aeroblade Rubber Strips
August 31, 2024

The replacement rubber strips for my roof rack shipped quickly and arrived in just a few days.

Date of experience: August 20, 2024
Michigan
1 review
0 helpful votes
Follow .. G.
Unfollow .. G.
Share Review
Report Review

…..
August 31, 2024

………………………………………………………………………………………………………………………………..

Date of experience: August 20, 2024
Illinois
1 review
0 helpful votes
Follow Gary J.
Unfollow Gary J.
Share Review
Report Review

Easy To Find A Hitch - FAST Delivery
August 31, 2024
Updated review

Navigation was clear and appropriate videos were linked to the product page.

My only disappointment is that I do not like the hitch styles available for my vehicle.

This is not the fault of etrailer, it is just the design of my car.

My car only takes the triangular hitch, with one bolt on each side and the hitch hanging from the tow hook beneath the trunk and under the bumper. Basically, vertical weight is bearing on the tow hook and lateral forces are controlled by the end pieces connected to the frame.

I wanted the hitch with two bolts on each side and a full crossbar, but not available for my car.

Date of experience: August 20, 2024

Navigation was clear and appropriate videos were linked...
August 23, 2024
Previous review

Navigation was clear and appropriate videos were linked to the product page.

Date of experience: August 12, 2024
Pennsylvania
1 review
0 helpful votes
Follow David O.
Unfollow David O.
Share Review
Report Review

Ordered a class 3 draw tite hitch and when it showed up the box was damaged and the hitch was bent. Called and customer service sent me a new one right away. The new box shows up days later looking worse than the first one. Was skeptical of the conditions of the hitch but minus a minor flex and some paint chips it fit. Overall had a great experience with service but the shipping was rough.

Date of experience: August 20, 2024
Tennessee
1 review
0 helpful votes
Follow Aimee I.
Unfollow Aimee I.
Share Review
Report Review

Perfect key replacement
August 31, 2024

I have an old luggage carrier that hasn't been useable in years, but thanks to you, it will serve me well again!

Date of experience: August 20, 2024
Hawaii
1 review
0 helpful votes
Follow Grace A.
Unfollow Grace A.
Share Review
Report Review

Truck rack parts
August 31, 2024

Easy to navigate and viewing items that's available when inquiring for specific part's

Date of experience: August 20, 2024
Wisconsin
1 review
0 helpful votes
Follow Kevin K.
Unfollow Kevin K.
Share Review
Report Review

Great price
August 31, 2024

Works good on our enclosed trailer. Ordered extras in case I need to replace anymore.

Date of experience: August 20, 2024
Washington
1 review
0 helpful votes
Follow Kyle O.
Unfollow Kyle O.
Share Review
Report Review

Great service!
August 31, 2024

Ordered a new converter for my camper and was pleasantly surprised at how easy it was to finda replacement and how fast it was delivered.

Date of experience: August 20, 2024
Virginia
1 review
0 helpful votes
Follow Joseph R.
Unfollow Joseph R.
Share Review
Report Review

Exceptional support
August 31, 2024

First time buying through etrailer and I have to say they exceeded my expectations. From beginning to end, the process was smooth and simple. My product arrived earlier than expected, and I was completely satisfied.

Date of experience: August 20, 2024
California
1 review
0 helpful votes
Follow John T.
Unfollow John T.
Share Review
Report Review

New shoes for Geo pro trailer
August 31, 2024

I bought two new Westlake st235 75/r15 tires for my 2021 Geo pro travel trailer. E trailer is the only place I could find them, They have a D rating the OEM's were only a C rating. They were a bit pricey, ordering was easy,delivery was fast and you could track them all the way to your doorstep. And they were manufactured a couple months ago. All in all, I am very pleased with the Westlake tires and E trailer.

Date of experience: August 20, 2024
Canada
1 review
0 helpful votes
Follow Dan X.
Unfollow Dan X.
Share Review
Report Review

Quick and easy
August 31, 2024

Thank you for your good service, the right part and quick shipping

Date of experience: August 20, 2024
Louisiana
1 review
0 helpful votes
Follow Tony N.
Unfollow Tony N.
Share Review
Report Review

Quick and easy
August 31, 2024

Love the fact I can plug in the year/make/model of my RV and it automatically recommends parts that goes with it.

Date of experience: August 20, 2024
Texas
1 review
0 helpful votes
Follow R. E. C.
Unfollow R. E. C.
Share Review
Report Review

A one man job.
August 31, 2024

Had no problem installing the tow hitch. I'm 71 and got it installed within a hour. Watched video and got it wired too! Product was still in packaging which was amazing considering the weight.

Date of experience: August 20, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
See all photos