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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Fast shipping, delivered on time, with care. Fit my vehicle perfectly.
Very hard to find the right piece for my shower faucet. I googled it and it came up on etrailer. Everything was shipped and arrived as stated. They did an excellent job shipping and all parts were with the faucet I needed.
Excellent quality tire and rim. Delivered on time and in good condition. In Heavy duty shipping carton.
We ordered replacement hullavater mounts, and the page nowhere suggested the mounting hardware is not included, nor did the site have anywhere that indicated what hardware is needed for the different types of racks, to say nothing of the additional cost for 16 screws and bolts. Also, we received 3 mounting bars loose in a large box will minimal packing materials, which resulted in a 2" hole in the corner of the box.
I use this service for my bike rack all the time. I will continue to as the need arises.
Dont get screwed on flea bay. They have the exact dimensions right on their sight. A perfect replacement of the original was sent. Thanks
Had the products I needed (Redarc brake controller and custom cable) at good price. Package was multiple days late and I had to drive an extra 150 miles to complete my trailer transaction.
Had the products I need at good price and predictable delivery date.
Easy / peasy
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Easy to maneuver through the website to find the needed information. Purchasing was easy also. The order came quickly and was safely packed!
I received my order quickly, but have not installed them yet so I can't speak to the quality of the item just yet.
Found the website easy to use and the turnaround time to receive my order was quick.
Website a little confusing and it took some digging around to know that the round adapter for GM and Isuzu was a perfect fit for the Ranger. Nice little dash mount where the left 12V power source was. I never used that and there is still one on the right side. And it is very easy to revert to original factory spec if I want to take the trailer break out.
Great customer service thanks for all your support
And responses
The bike rack arrived in great condition and on time which was great. The communication from the etrailer team from purchase through to confirming delivery was easy and helpful.
The video helped me decide to buy this product. I haven't installed it yet but it looks doable.
A wide selection of parts. Easy ordering.Delivered on the same day as was given.
Easy to navigate website. Great customer service experience with Jaime. She answered my questions and was very friendly.
The unit was super easy to connect to Bluetooth and it worked the first time.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members