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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Was told order was to heavy to ship USPS and would ship UPS. Had to cancel first order and change address for a UPS deliverable address and it shipped USPS which I wanted, but this caused a delay and extra charges on my end. Very frustrating order experience.
I looked up the part number they had what I was looking for, ordered it and within a week I received them. Easy and fast.
The description of said part/s could be clearer. Particularly year/make/model part/s fitment.
Ordered and received / ordered and received/ ordered and received
Needed to replace a broken tilt adjustment rivet. The new one looks better/stronger than the original.
My order was shipped in a box one size to small and suffered avoidable damage
Shipped immediately and quickly. We were very pleased. It works, but unfortunately, the mobile RV repair guy was incorrect and that wasn't what was wrong with it.
Was skeptical with this purchase but the quality of the product and the accuracy of the instructions made this job a breeze.
Installed as advertised. The video was very helpful and made the job go smooth.
Called in for Old Leaf Springs that failed - had no clue which springs to buy and they recommended a slightly heavier set for my trailer which are MUCH BETTER than old ones.
Great knowledge on questions and great company
It is not much of a recommendation my order was quick but I lost the installer I had to put the steps on so I might have to return...
Came on time. Easy 5 wire install that all I don't want to type anymore
Great product description and plenty of information via videos and photos.
The order was delivered quickly and customer service was great.
Always great customer service.
I have made several purchases from etrailer and its always been a simple process and their customer service is the best.
The team at etrailer responded quick and professionally to my question about my order. Was nice to work with a responsive sales team.
Everything worked perfectly from ordering to freight delivery and to the final installation.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members