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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Shopping and customer service were great. Small problem; paid extra to have it arrive a few days earlier (Wednesday instead of Friday as we were leaving on an extended trip on Saturday). Package didn't arrive until Friday evening.
Go to for my trailer needs. Very knowledgeable customer service!
Fast shipping, very good price. Installation was easy and fit like a glove. Just have to use common sense.
Easy to find what I needed and free shipping! One stop shopping for hitch and wiring harness.
Had just what I needed. Easy to find the correct one and had it delivered pretty quickly. Overall a good experience.
You guys have the parts. Not cheap given shipping and handling
2 day shipping, easy to install on my HHR.
You will need a step drill to enlarge some holes...
The box is the perfect size to lay on while installing it too.
Always an awesome experience. Would definitely order again.
The replacement end cap for our Thule eco wing roof rack crossbars are difficult to get, but etrailer had them compatible with both sides of the roof rack and for a fair price. Shipment was very quick and easy. Arrived just as described.
Great quality, great prices! Delivery was free and quick. There was also a good installation video which the installation easy.
Very quick and easy to return the original order and get the new part sent. Customer service was very responsive and helpful.
Great experience with good price, clear descriptions, and easy ordering.
Shopping is quick and easy. Shipping was quick. What's not to love?
Great to shop at etrailer, lots of information, videos, and very competitive prices on all items. Great job.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members