On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Received my receiver in no time, now just have to install it.
Waiting to see how the locks work out! Looks good and works great on my trailer!
Waiting to see how the locks work out!
Exactly what I need for a great price. The rear mounting holes could've been a little bigger on the inside to accommodate the 9/16 bolts in my frame, but I made it work
Received my delivery quickly and received a lot of information regarding the products I ordered and regular updates on the location of my shipment
I purchased my wheel seals from Etrailer for my 2022 Fuzion 429. I purchased all 6 for under 30.00. I made the mistake in going to O reilys auto parts and by the same wheel seals for 114.00 for 6.
Super convenient…had what I needed and got it to me in short order
Super fast shipping, poked through box and paint chipped in a few spots
Super quick shipping and effective communication with a personal touch.
Etrailer is the best place, I have found... the best price, the right stuff you need, FAST FREE shipping. ( have a question, call, they know the answer
The buying process was a normal online routine. Shipping was, well, it was free! Installation was straight forward/easy. The rack feels solid and looks good... of course I won't know how much I like it until I've spent several weeks on the road with it.
5 days between the two items needed. Order was committed in 4. Pretty big miss. Said they would give me a $50 credit. One a $1600 order.
People were nice / but still a big miss
These hubs are hard to find and the price was right, surprised they didn't have a cotter key
These hubs are hard to find and the price was right
Had a very small issue with the product itself; but the customer service representative really went out of his way to make it work out. Great Service!
These folks did great and had terrific follow up. Very happy with the process and purchase.
Hitch went on well. Lowering the muffler and cutting out opening more of a pain.
Great products. Well made! Ordering was easy on website. Plenty of options.
Trail light match perfect. Everything I needed came in box.
Easy to navigate and find the part I needed. I will order from etrailer if I have a need for my trailer
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members