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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great info on products so your order is correct for your needs!
A lot info how to fix the product and instructions so easy to understand with the video.
The order I placed was fulfilled promptly shipped sooner than expected and received before time
Arrived when they said it would. Haven't installed it yet but it appears to be very straightforward and easy.
Received parts in a timely manner however the tow bar did not fit as described. The item is being returned and the staff was very pleasant to work with.
I'm rebuilding an old rusted out horse trailer into a flatbed and needed new shackles, because two of the four original shackles had completely separated from the frame. So, I ordered this kit from etrailer. The ship time was as estimated and fast. The parts are better than the old originals. I was impressed with everything. I haven't installed the kit yet, waiting on some some bearings, but I will say, I confident it is going to be an awesome very study 14K GVW trailer when it's done.
Thanks much.
Had what I needed in stock and shipped out quickly. They had what I needed when no one else did. They are always very helpful.
Good and easy to follow the instructions.This is my second hitch and it went smoothly
I was happy to discover etrailer because there just weren't any great options for my purposes of stopping the sun from getting into my windshield while camping, and finding a product that would fit my Suburban. I've only had it a short while but so far so good. I like the construction and the quality of materials.
Overran Great experience, fast shipping, decent price, prompt communication
Found what I was looking for and they quick shipped. Can't ask for more than that
Order came very fast! Customer service is great!will definitely order from etrailer again!
They claimed to have the proper wind shielded wiper for a fleetwood discovery model 38p. Which is why I bought it from them. They do not come with the proper attachment to re install on the wiper arm. With out that they have to be modified to make them work which i did. I was expecting plug and play as advertised.
Great products and prices, quick service and delivery. I've never had to return anything!
Always easy to find the parts you need and shipping is quick. Had my new footpads in time to install them over the weekend.
Very easy to use site found exactly what I needed. Installed it yesterday and very easy to when you have exact fitting parts.
Tight fit… but with a couple jacks, I got it on. Works great.
Good quality material on piece I order in the future for sure I'll be ordering from them again
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members