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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Pennsylvania
1 review
0 helpful votes
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Easy installation
September 12, 2024

Everything has been awesome so far! Only problem was the hitch seemed to be slightly bent. So it was a fight to install. I ordered 3 hitches the other 2 were extremely easy install

Date of experience: September 2, 2024
Arizona
1 review
0 helpful votes
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Excellent Product
September 12, 2024

Excellent product at a reasonable price. Extremely easy to install on the 21 hyundai palisade but recommend 2 people to lift into place and slide in the 1st set of bolts. After that, piece of cake!

Date of experience: September 2, 2024
Utah
1 review
0 helpful votes
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Had these mirrors since 2003 and recently lost the driver side. Soo glad you still sell these.

Date of experience: September 2, 2024
Georgia
2 reviews
0 helpful votes
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Camco replacement exhaust pipe
September 12, 2024

I don't have the camco exhaust kit, I just needed a 1 1/2" 90° exhaust pipe to put on my Onan generator on my school bus conversion. Worked exactly like I wanted it to.

Date of experience: September 2, 2024
Arizona
1 review
0 helpful votes
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Great customer service
September 12, 2024

I liked the videos explaining the product, installation, choosing which options etc. Alsothe personal response with the order. There are real people in this company, not computers!

Date of experience: September 2, 2024
Minnesota
1 review
0 helpful votes
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Easy to find and great customer service if we ever have any questions Great selection always

Date of experience: September 2, 2024
Virginia
1 review
0 helpful votes
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Easy install
September 12, 2024

Between the YouTube video walkthroughs and a pair of extra hands, I was able to install this to my wife's minivan in about 30 mins.

Definitely "Tim the Toolman" grunted when completed.

Date of experience: September 2, 2024
Michigan
1 review
0 helpful votes
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Great product
September 12, 2024

Quality is high. Videos are comprehensive and useful. Install was easy

Date of experience: September 2, 2024
Vermont
1 review
0 helpful votes
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Happy customer
September 12, 2024

So far so good. Easy order entry.

Received product quickly. Excellent experience beginning to end-well done team!

Date of experience: September 2, 2024
Oklahoma
1 review
0 helpful votes
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Perfect fit
September 12, 2024

In today's world going down to the corner or downtown business to shop is almost unheard of so ordering online is almost the only way to go. The upside is that there are providers like etrailer that make the process easy and dependable. Orders can be made from anywhere and the products are spot on in quality and reliability. Thank you etrailer for being there for us!

Date of experience: September 2, 2024
Indiana
1 review
0 helpful votes
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Easy and decent price with delivery
September 12, 2024

Easy and decent price with delivery. Am camping now and the tires felt good

Date of experience: September 2, 2024
Canada
1 review
0 helpful votes
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No time to give reviews
September 12, 2024

I received email asking me to provide confirmation of delivery of package. When I clicked link to provide such confirmation, I was tricked into this page where U am required to prepare a review. I cannot press submit, unless I include a review of at least 50 characters (or is it 50 words...cannot recall). So here is my "review"...hope you're happy

Date of experience: September 2, 2024
Virginia
1 review
0 helpful votes
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Excellent Customer Service
September 12, 2024

What an awesome experience to order parts and have them arrive quickly. THANKS and please keep up the good work.

Date of experience: September 2, 2024
California
1 review
0 helpful votes
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Excelente experience
September 12, 2024

Shopping at etrailer it's always a pleasure, I received my order on time and the items were exactly as described on their website. Thank you!

Date of experience: September 2, 2024
Florida
1 review
0 helpful votes
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Perfect
September 12, 2024

Ordered online, the products seem affordable compared to other sites. The receiver and light kit came quickly, and fit my car perfectly.

Date of experience: September 2, 2024
Florida
1 review
0 helpful votes
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Great product
September 12, 2024

Delivered product as described in a timely manner! I definitely will be using them again in the future.

Date of experience: September 2, 2024
Texas
1 review
0 helpful votes
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Excellent
September 12, 2024

Happened as it should. Ordered parts, parts shipped, parts arrived

Date of experience: September 2, 2024
California
1 review
0 helpful votes
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Nice Bumper
September 12, 2024

Received the bumper undamaged although the box was damaged and the packing protection is very minimal. Bumper looks nice except for the silicone caulking in the seams that is a bit messy and not sure why it's even there. Great bumper for an everyday driver, probably would not use on a show truck.

Date of experience: September 2, 2024
Minnesota
2 reviews
0 helpful votes
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Satisfied Customer
September 12, 2024
Updated review

I was impressed with the website for selection and ordering. The hitch arrived promptly as stated and packaged securely and in excellent condition.
The videos were a big help. The install was easy.

Date of experience: September 2, 2024

Pleased thus far
September 4, 2024
Previous review

Pleased thus far.
I hope the packaging holds up and the hitch is new and not used.

Date of experience: August 24, 2024
Minnesota
1 review
0 helpful votes
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Not yet installed.
September 12, 2024

Easy ordering to fit specific vehicle. Prompt delivery. Not installed yet but watched the online video and seems to be possibly w/o taking to mechanic. This is my 2nd hitch from etrailer and will recommend to others.

Date of experience: September 2, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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