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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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We are repeat customers. Great product, wonderful service, timely delivery. Very thankful we have been able to find just what we need for the restoration of our 71 Airstream.
It's so rare these days to find a company that has stellar customer service, So when I received a follow up email to make sure I was satisfied made my day. The product is even made in the USA. Yay! Fast delivery as well.
Thank you for caring about your customers…. I give you an A+++
Good price and on time delivery
Great fit and instructions were easy to follow
Easy but would like to see shipping cost right after selection of items
Everything fit exactly how they said it would. It took me an hour start to finish. Saved me $700 using this than going to the Subaru dealership.
Install was a breeze and completed in about 30 minutes. Great product, fast delivery!
All went well, hope the install video is as clear and easy to follow
Ordered item came a day before expected. Item was as expected.
A great company to work with all the parts hitch receiver fitted perfectly
I got my order on time, but everyone of my boxes was open. In fact one box was delivered on my front porch when I went to pick it up nuts and bolts were coming out of the side of the box, NOT GOOD, I hope everything is there.
Had a cracked shade on our bedroom sconce in our 2013 Tiffin Phaeton. This is a perfect fit and match to the original.
Product was not an exact replacement but with the help of customer service representative and a couple of alterations WE made it work.
Easy ordering shipped supper fast delivered two days faster then Amazon.
I watched a video of the hitch being installed. They just lifted it up and bolted it right on. Well mine was not that simple, because it was a really tight fit. After I got the two bottom bolts in I had to use a floor jack to persuade the other bolt holes to line up. I was beginning to think maybe they sent the wrong hitch. But I did get it installed.
Hard to match Amazon these days with pricing and fast delivery. For the service and quick shipping we get with etrailer, well now They are really hard to beat for all things trailer!
Website was easy to navigate. Delivery was on time. The package was a little damaged but the parts were just fine.
Easy & thorough information prior to ordering.
After ordering & during the shipping process, etrailer kept me informed of where my order was & when it would be delivered.
After delivery, etrailer followed up to make sure I was satisfied. The rv replacement part I ordered was easy to install & works great.
Order came in as expected and on time. No other follow up was necessary.
The site was easy to navigate and to understand what I was ordering.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members