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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Site is easy to use, with quick shipping. I recommend ++++++
Etrailer has provided excellent customer service and great quality products, with every order I have placed. I have ordered both online and by phone. Each experience was the same. Fast and efficient.
I needed a replacement part for the hitch attachment for the Yakima Trailback. The website was easy to navigate. The purchase was secure and the part arrived in a timely manner.
I have bought RV items from etrailer over the years. They have a great quality selection and excellent customer service.
Arrived fast within 2-3 days, they were easy to install will be buying more,
Correct parts shipped right away and they followed up to make sure everything was ok
All parts, manuals and pieces arrived on time while easy to install.
I have bought countless hitches from etrailer, always the fairest price with FREE shipping, and fast delivery. No reason for me to buy anywhere else.
I've made several purchases from etrailer.com and have had zero issues, I would personally recommend buying from them and will be a returning customer in the future.
Easy to find the product I need, shipping was prompt and the product arrived in great condition.
The adapter was easy to assemble and install.
Thanks
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Really easy to find what I was looking for - had the part in hand in under a week!
After receiving my order I found a scratch on the screen of the rear view camera monitor and contacted customer care and was immediately sent a replacement.
Works great, install not too complicated! Glad we purchased from Etrailer!
Needed mounting hardware for a grill guard I had. It was easy to find on the website, ordered it, received it on time and it worked perfectly.
Thank you for the quick and knowledgeable customer service! We'll be repeat customers.
I liked the ease of site navigation, order placement, delivery service and follow up. I did have to go to the manufacturer for fittiment and such. The E-Trailer chat tech said these parts would not fit, but the manufacturer said they did.
Easy transaction, excellent turnaround on delivery, looks great on vehicle.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members