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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Good job thanks; easy to find parts that were needed. I can tell you are a very good quality company, and I'm just getting started to install my bull bar.
After 3 cancellations of Amazon shipments, I went straight to trailer for their 2" receiver. Got it in 3 days, installed it in an hour. Works great.
Love this company, great service and products. Fast shipping, I tell all my friends
The item was delivery fast. There are a huge numbers of products.
Great customer service and I was able to install it myself with a little ingenuity.
Guaranteed shipping date doesn't mean what it says I guess. I received my order 3 days late with no explanation. Disappointed for sure but at least the parts were the right ones.
Great selection of parts. Really like the short videos that explain in detail parts specs and functionality.Recieved my orderon time, fairly quick actually. Everything fit perfectly. Ordered the brake line kit separately. Have not recieved it yet.
Ordered a tail gate lock for my 97 chevy truck very pleased it works great easy to install no issues what so ever
I recommend it without problems, everything worked as it was presented.
Exactly as described and delivery was faster than expected
Ordered the B and W slider hitch rail and mount package. Everything was here in less than a week and installed it with in 3 hrs.
Good videos. Easy site to navigate. Easy directions to follow.
The seller sent the part that was needed in a very timely manner and is greatly appreciated
Pics & Vid's are a Positive! Someone (s) is on the Job there...real plus.
I've ordered from etrailer before and they always fulfill every quickly and precisely.
Received my hitch quick and it was a perfect fit and only took about 15 minutes to put on. Excellent quality and would definitely recommend etrailer!
Wheels were a great deal and look and work perfectly. Shipping was quick and always the best deal on the web
As long as the rack fits, it was a great experience. Customer service was excellent. My order arrived short 2 small pieces. Bill was able to order, ship and deliver before I left on my journey. Awesome!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members