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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Good quality easy install. Looks good on truck. Would buy from trailer again.
Provided Instructions contains details enough to perform the installation w/o any problem. Installation was fast. Additionally, shipping was Free and a Fast services/process!
Easy, customer service was very helpful in helping me find the part.
This thing is chunky i got the stronger one so that's on me. Will update with 2 ton test!
It's was pretty easy, only took about an hour and a half without a lift. I would recommend using a grinder to cut the heat shield. Fast and you can save more of the heat shield.
Great but no bracket to install trailer plug very easy to install
Fast shipping, quality product. It fit perfectly and all parts were there.
This was a Redarc brand very easy to hook up.I bought the REDARC LIBERTY BECAUSE I WANTED SOMETHING MORE FACTORY LOOKING THIS WAS THE TICKET,WORKS VERY GOOD.I WOULD HIGHLY RECOMMEND REDARC.
After inspecting my oem class 3 receiver I realized it was severely rusted and comprised. I knew it needed to be replaced asap. I ordered the class v hitch and installed it fairly easy. The instructions called for 135 # of torque for the stock bolts I did stop at 125 #, 135 seemed to be to much and others shared this comment as well.
Borders shipped in a reasonable amount of time and it was fairly easy for me to install. Thank you very much.
Good product, easy install, fast delivery, seems durable. Will be using this site again
Ordered Long Trailer Tongue Ce Smith Multi Length and arrived within two days after shipping confirmation! Thank you eTrailer!
I have ordered accessories from etrailer on several occasions. All deliveries have been prompt and I have always received exactly what I ordered. Descriptions on the site are accurate. The site makes it easy to search for parts and accessories based on the brand.
I ordered Deemax rotors and calipers with pads for my Venture trailer and they shipped quick but I couldn't fit without the mounting brackets so called etrailer and got Stacy in Customer Service: Stacy told me we'd have to ship these back but she would set me up with Deemax brake kits which includes mounts. I purchased 2 sets so total of 4 and they just came in today and look fantastic.
Only negative was shipping back is on the buyer except she shared the expense in half at least.
Great fitment and easy to install. Made way better then the originals.
Was quick and simple to find what I needed. Was able to cross reference part numbers rather easily
Easy to locate the part. Chart team were amazing to confirm the part I needed. I'll definitely use you again!
Great and knowledgeable staff and help from the etrailer team. Hitch fit perfectly and works great.
The cable is good quality. But the carabiners they give are very small, especially for this high price. These carabiners are so small they fit nothing on the back of my motorhome, not even my Roadmaster tow bar or cable connections in the back. Etrailer they would send larger ones but they never responded and none have been received.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members